Job Description

Job Summary:

Provides supervision for operational staff, ensures adequate staffing and staff competency. Leads subordinates in achieving program goals and objectives. Assists with the management of personnel, fiscal, and material resources.

Under the guidance of the Department Director, the Supervisor Family Visitation Services provides tactical leadership to maximize the effectiveness of visitation service delivery systems and financial performance at assigned site(s) and coordinates the day-to-day operational aspects of the program. The Supervisor assumes a caseload based on departmental needs and supervises staff in service delivery, ensuring the efficient, compliant, and professional delivery of services which center the best interest of children and protect adult survivors of domestic violence.

The Program/Site Supervisor's work schedule will include one weekend day and may include weekends and weekdays/evenings, as agreed. Direct services are provided at Rally sites in Marin, San Francisco, and/or San Mateo by assignment and mutual agreement.

Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

10
yes

• Plans and coordinates the day-to-day operational aspects of the program to maximize the effectiveness of all service delivery systems, established guidelines, and financial performance at assigned site(s), and participates in the development of long-range goals and objectives.

10
yes

• Collaborates with Case Coordinator(s) to manage workload priorities and case acceptance/denial, ensuring that all services, documentation, reporting, and client and Court communications meet all standards of practice.

15
yes

• Provides value-added and productive input and expertise as a senior member of the program team to develop and implement safety and service plans, drive continual improvement, support streamlining and standardization of client-centered care, ensure the effective use of program resources, and positively resolve ongoing client and partner challenges.

10
yes

• Provides timely support, coaching, counseling, performance evaluation, or corrective intervention for direct reports, maintaining documentation, engaging Human Resources and escalating to the Department Director when appropriate.

10
yes

• Directly oversees and adjusts, when necessary, staff scheduling in collaboration with other site leaders in order to ensure appropriate personnel resources for departmental/site operations.

10
yes

• Assumes a caseload and provides direct client services based on departmental needs. Direct services will include supervised visitation/exchange services, confidential intake interviews (including risk assessments and safety planning), orientations for adults and children, and fact-based documentation of client interactions and visits.

5
yes

• Ensures a safe, sanitary and welcoming environment for clients, staff, providers and visitors, and operating site(s) in compliance with all legal and regulatory requirements impacting areas of responsibilities.

10
yes

• Ensures the integrity, timely delivery, and professional production of data and narrative reports that strictly adhere to Rally documentation, grammatical, and stylistic program standards for contracts/grants, Court communications, and quality assurance purposes.

10
yes

• Assesses staff training needs, coordinates team instruction, professional development and / or specialized training, and oversees new employee, volunteer, and intern training and orientation.

5
yes

• Identifies and participates in the cultivation of partners and community resources to improve program delivery, including representation on assigned committees.

5
yes
Other duties as assigned.

100%

Qualifications

Required Qualifications:

• A bachelor's degree in social work, Psychology or related field is required; work experience may be considered in lieu of educational credentials.
• At least two (2) years direct service and/or staff supervisory responsibilities
• Minimum of 3-5+ years in visitation, domestic violence victim advocacy, or related social services
• Strong knowledge of child development, child abuse prevention, domestic violence, and child exposure to domestic violence; trauma-informed practices; conflict resolution and limit-setting skills;
• Excellent written and verbal communication skills and fluency in English, with appropriate use of grammar rules and ability to edit documents.
• Strong computer literacy and typing skills
• Experience working with children and/or families from diverse backgrounds;
• Solid skills to quickly evaluate complex issues and identify resolution.
• Solid knowledge of common organization-specific and other computer application programs.
• Interpersonal skills to effectively motivate others.

Preferred Qualifications:

• Master's degree in social work from a university or college accredited by the Council of Social Work Education is preferred
• Demonstrated skills in employee supervision and HR administration.
• Verbal and written fluency in a second language, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin) strongly preferred.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html