Ross Stores

Supervisor, HR Services Tier 1

Ross Stores$81K — $121K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Human Resources Management or related field preferred
  • 2-3 years of HR experience, ideally with specialist exposure
  • 1-2 years of direct supervisory experience
  • Ability to leverage data to identify trends and improve processes
  • Proficient in Microsoft Office Suite and Case Management systems
  • Highly organized and capable of managing a fast-paced workload

Responsibilities

  • Manage daily operations, including monitoring case loads and quality audits
  • Motivate and inspire team members through high case counts and critical incidents
  • Establish productive routines for team recognition and ongoing development
  • Utilize analytics to coach team performance and influence outcomes
  • Provide feedback and training to ensure developmental progress
  • Research and address escalated issues with urgency and collaboration
  • Deliver processes accurately and keep documentation updated

Benefits

  • Remote work flexibility (excluding CO and NYC)
  • Opportunity for skill development and training through company programs
  • Engagement in leadership and collaborative projects
  • Exposure to analytics-driven decision-making and process improvement
  • Competitive salary range based on experience and qualifications
Full Job Description
GENERAL PURPOSE :

Working with the Manager of HR Services, drives and coordinates the day-to-day administration of case load and people leadership. Ensure services are delivered efficiently, timely, and in compliance with all company and regulatory guidelines and in collaboration with other HR teams and operational partners. Directs, organizes and coordinates teams of specialists in carrying out the functions with a focus on process execution, building effective teams, and customer service.

The base salary range for this role is $81,000 - $121,800. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS :
• Manage all staff by supporting day-to-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case count and critical incidents.
• Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
• Use of analytics to coach team and influence outcomes.
• Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.
• Demonstrates urgency in researching escalated issues and partnering with clients with timely outcomes.
• Ensures timely and accurate delivery of key processes; keep process documentation up to date.
• Proactively works with key partners to inform, collaborate, problem solve and meet service level expectations.
• Actively solicits feedback from clients to validate service levels and process improve.
• Consults and makes recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues.
• Makes recommendations to manager and occasionally makes decisions regarding hiring, performance and disciplinary action of Associates.
• Participates in group projects and other duties as assigned.

COMPETENCIES :

People
• Building Effective Teams (for managers of People and/or Projects)
• Developing Talent (for managers of People)
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies
• Technical Competence/Expertise
• Driving for Results
• Managing & Measuring Work
• Customer Service
• Decision Making
• Solution based Problem Solving

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :
• Bachelor's Degree in Human Resources Management or related business degree preferred
• 2-3 years Human Resources experience (specialist experience may be necessary)
• 1-2 years' experience of directly supervising employees
• Ability to spot trends through use of data and effectively articulate suggestions to process improve
• Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems
• Highly organized with ability to plan and prioritize in fast paced environment with high case count and frequent exposure to critical incidents

PHYSICAL REQUIREMENTS/ADA :

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City.

SUPERVISORY RESPONSIBILITIES :

HR Coordinators
HR Representatives and Sr. HR Representatives
HR Specialists and Sr. HR Specialists

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

#LI - Remote

About Ross Stores

Ross Stores, Inc. is an off-price apparel and home fashion chain in the United States. The Company operates two brands of off-price retail apparel and home fashion stores: Ross Dress for Less (Ross) and dd’s DISCOUNTS. Ross offers designer apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 60% off department and specialty store regular prices. Its merchandise offerings also include, but are not limited to, small furniture and furniture accents, educational toys and games, luggage, gourmet food and cookware, watches, and sporting goods. As of February 1, 2014, it operated 130 dd’s DISCOUNTS stores in 10 states that features brand apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 70% off moderate department and discount store regular prices. At February 1, 2014, it operated a total of 1,276 stores, of which 1,146 were Ross locations in 33 states, the District of Columbia and Guam.

Ross Stores Careers

There has never been a more exciting time to explore job opportunities at Ross Stores, a leader in the off-price retail industry. Join our vibrant team today and be part of a company that prides itself on growth, innovation, and a commitment to diversity and leadership. Work You’ll Do At Ross Stores, you’ll engage in meaningful work that directly contributes to the company’s success. As part of our dynamic team, you will help deliver unbeatable bargains to our customers, ensuring they enjoy a high-quality shopping experience. Ross isn’t just about retail; it’s about delivering cost-effective solutions that resonate with savvy shoppers. Transform your career with opportunities in various departments, from in-store leadership positions to corporate roles that support our nationwide operations. At Ross, your career is in your hands, with ample opportunities for professional growth and advancement. Lead with Us Step into a role that challenges you to leverage your skills and leadership abilities. At Ross Stores, we empower our employees to take charge of their career paths with comprehensive training programs and development opportunities that foster innovation and leadership skills. Work with a Diverse and Inclusive Team Join a company where diversity and inclusion are embedded in the culture. At Ross Stores, we celebrate diverse backgrounds and perspectives, which contribute to our rich culture of inclusivity and innovative thinking. Our team’s collaboration is the key to our success, allowing us to remain competitive in a fast-paced industry. Introducing Ross Stores Employment Benefits We offer a competitive benefits package that addresses health, family, and financial needs, helping you secure your future while maintaining a healthy work-life balance. Our benefits are designed to support you at different stages of your life and career. Do Innovative Work Be part of a team that’s dedicated to reinvention and innovation. At Ross Stores, you’ll work on projects that challenge the status quo and contribute to the company’s growth and efficiency. Our commitment to innovation is what makes Ross a thrilling place to develop your career. Be Part of a Great Team At Ross, you’re not just an employee; you’re part of a nationwide family. Our supportive environment and team-oriented culture foster networking and friendships that last a lifetime. Here, every team member is valued, and every role is crucial to our success. Future-Proof Your Career With Ross Stores, the sky's the limit when it comes to where your ambition can take you. We support our team members with unmatched training, development programs, and leadership opportunities designed to propel your career forward. Explore Job Opportunities and Internships Whether you’re starting your career or looking for a change, Ross offers a range of positions and internship opportunities that can help you make your mark in the retail industry. From part-time jobs to full-time careers, Ross is hiring passionate, curious, and driven individuals. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for professional, creative, and solution-driven team players. Start your journey with Ross Stores today and discover how your contributions can make a direct impact. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Ross Stores.
Learn more about Ross Stores
Size
100,000 employees
Market Cap
$39 billion
Industry
Net Income
$85.3 million
Founded
1957
5 Year Trend
+8%
Revenue
$12.5 billion
NASDAQ

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