The Admitting Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.

Essential Duties

• Supervise and lead Patient Access Representatives in all aspects of registration performance, including point-of-service (POS) collections, productivity, and quality.
• Review department processes and demonstrate initiative in recommending and implementing improvements.
• Train, coach, and develop staff, fostering an environment that promotes morale, engagement, and professional growth.
• Identify performance deficiencies and opportunities for improvement; implement appropriate action plans.
• Assist in evaluating, counseling, and developing staff through regular performance appraisals.
• Enforce departmental policies, practices, procedures, and work rules in accordance with hospital and enterprise standards.
• Demonstrate effective problem-solving and conflict-resolution skills to manage internal and interdepartmental challenges.
• Respond to inquiries and requests, including emails, phone calls, and account issues, in a timely and professional manner.
• Manage operational metrics to ensure the department meets POS and DNFB (Discharged Not Final Billed) goals.
• Monitor and manage staff schedules, time-off approvals, meal breaks, and overtime to align with budgetary guidelines.
• Track and order department supplies, ensuring expenditures remain within the allocated monthly budget.
• Participate in interviewing, hiring, onboarding, and orientation of new staff.
• Attend meetings and complete assignments or escalations (e.g., encounters) in a timely manner.
• Perform other related duties as assigned with a positive, team-oriented attitude.

Qualifications

• Req High School or equivalent
• Pref Bachelor's Degree in related field.
• Req 3 years Experience in a Hospital Admitting Department
• Req 1 - 2 years Previous experience in a lead or supervisor role in patient access.
• Req In-depth knowledge of all functions of the Admitting Department.
• Req Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
• Req Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
• Req Strong communication skills, including the ability to speak, read, and write English proficiently.
• Req Demonstrated ability to work independently with minimal supervision.
• Req Proficiency with computers and medical terminology.
• Req Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
• Req Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $71,386.00 - 116,865.00.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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