Job DetailsChristianaCare's Medical Group is looking to hire aFull Time Site Manager to support our Dental and Oral & Maxillofacial Surgery Departments in Wilmington, DE.
As the Site Manager, you will oversee both the Dental and Oral & Maxillofacial departments, leading a team of approximately 25 caregivers. You will be responsible for ensuring efficient daily operations and adherence to clinical workflows across all programs and services. The site includes 5 procedure rooms, 19 exam rooms, and active supply chain management for equipment, implants, and related materials. Additionally, you will oversee a centralized call center that supports patient scheduling, referrals, general inquiries, urgent care needs, post-procedural follow-up, and complaint resolution.
The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.
The ideal candidate will have prior dental experience and a minimum of three years of people leadership experience.
Work Schedule
Key Responsibilities:
Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)
Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.
Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.
Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
Ensures that supply levels are maintained to support the activities of the clinic.
Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
Position Qualifications
High School diploma required. Associate's degree preferred.
2 years of office practice experience required; supervisory experience preferred.
Workflow management experience and process improvement experience highly preferred.
Operational leadership experience preferred.
Annual Compensation Range $68,161.60 - $109,054.40
This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Post End Date
Jul 31, 2026
