HOW YOU'LL MAKE A DIFFERENCE:The Augur Sales Subject Matter Expert (SME) is a commercial appraisal professional embedded within the Revenue organization. This individual serves as the primary appraisal and product expert for Augur, partnering with Augur Sales and Client Success, Technology, and Appraisal Operations to support prospective and existing clients. This role combines deep commercial real estate valuation knowledge with the ability to learn, explain, and demonstrate the Augur platform. The role supports the revenue cycle by participating in discovery conversations, product demonstrations, technical discussions, and solution design. The individual will be able to explain how Augur supports commercial appraisal workflows, valuation and review processes, order outputs, and applicable form types in a clear, credible, and client-focused manner.
IN THIS ROLE, YOU'LL GET TO:- Serve as the primary commercial appraisal and Augur product subject matter expert for the Revenue organization.
- Maintain a strong working knowledge of the Augur platform, including its functionality, workflows, outputs, user experience, and applicable use cases.
- Participate in prospect and client calls alongside Augur Sales and Client Success teams.
- Support discovery conversations by identifying client pain points, current appraisal and valuation workflows, reporting needs, form requirements, and technology objectives.
- Explain how Augur supports commercial appraisal and valuation processes, including how the platform can be leveraged within a client's existing workflow.
- Review client-facing outputs generated from orders, including relevant report outputs and form types, and provide appraisal-focused feedback to Product and Revenue teams on clarity, usability, and alignment with client needs.
- Translate complex commercial appraisal concepts, valuation terminology, and product functionality into clear, practical language for both technical and non-technical audiences.
- Partner with the Technology and Product team to communicate recurring customer questions, usability issues, enhancement opportunities, and market feedback related to commercial appraisal workflows.
- Collaborate with Appraisal Operations, Compliance, and other internal subject matter experts as needed to validate responses involving appraisal practices, valuation standards, client requirements, and regulatory considerations.
- Remain current on commercial real estate valuation practices, appraisal forms, client expectations, relevant industry developments, and technology-enabled valuation solutions.
- Represent MountainSeed and Augur professionally in client meetings, industry events, conferences, webinars, and other promotional activities as needed.
- Complete additional projects and responsibilities as assigned in support of Revenue, product adoption, and client growth.
THIS OPPORTUNITY IS FOR YOU IF YOU HAVE/ARE:- Bachelor's degree in real estate, finance, business, economics, or a related field preferred; equivalent relevant experience will be considered.
- Minimum of 6-8 years of commercial real estate appraisal, valuation, appraisal review, or closely related commercial valuation experience required.
- Demonstrated knowledge of commercial real estate valuation methods, approaches, terminology, report types, and appraisal forms.
- Experience working with commercial appraisal reports, appraisal ordering processes, review workflows, financial-institution clients, or valuation-management environments preferred.
- Knowledge of USPAP and commercial appraisal standards, guidelines, and common client or lender requirements preferred.
- Prior experience supporting sales, client success, product demonstrations, client implementations, training, or consultative customer conversations is preferred.
- Strong ability to understand and communicate how technology supports commercial appraisal and valuation workflows.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Comfortable presenting to clients and prospects, answering technical questions in real time, and adapting explanations for different audiences.
- Strong analytical, problem-solving, organizational, and critical-thinking skills.
- Professional proficiency with Microsoft Office and standard business technology; demonstrated comfort learning and using AI-enabled and cloud-based software tools.
WHAT WE OFFER:3 weeks of PTO, 13 company paid holidays, paid parental leave, and a flexible work environment. Medical, Dental, Vision, Life, Disability, and 401K plans begin the first of the month after 30 days of employment.
