As the
Principal Product Manager - Post Purchase Strategy, you will own the comprehensive vision, strategy, and roadmap for the suite of products within our Post Purchase portfolio. This role is pivotal in ensuring our Post Purchase products deliver exceptional value to customers while driving measurable business outcomes. As the highest-level individual contributor, you will serve as the visionary and strategic architect for this critical product suite.
Key Responsibilities across the pickup experience, including Pickup scheduling, changes, status and communications, pricing visibility, and recovery across web, mobile, chat, and partner experiences: Leading the strategic direction of the portfolio, partnering with cross-functional teams to shape and deliver innovative digital experiences that enhance the post-purchase journey.
Minimum EducationBachelor's degree in Business, Economics, Computer Science, Engineering, or related field.
Minimum Education5 years of experience in product management, business analysis, or a related field.
Qualifications Considered a Plus- Experience in managing products within the Post Purchase space, including returns, tracking, or customer notifications.
- Technical acumen, with the ability to engage meaningfully in discussions on system architecture and integration points.
- Background in SaaS, e-commerce, or digital supply chain solutions.
- Proficiency with tools such as Notion, Jira, Airtable, Figma, Mural, Slack, Google Gemini, and Qualtrics.
- A passion for creating world-class customer experiences and staying ahead of industry trends.
Pay Transparency: Internal Pay Grade: FEC_E30
Pay Transparency Ranges:USA: $10,589.64/mo - $24,003.18/mo, CO: $10,589.64/mo - $23,003.05/mo, CA: $11,177.95/mo - $19,061.35/mo, NJ: $11,177.95/mo - $17,884.72/mo, ME, OH & VT: $11,177.95/mo - $20,002.65/mo, MN: $11,177.95/mo - $22,002.91/mo, IL & NV: $11,177.95/mo - $23,003.05/mo, MD, NY, VA & WA: $11,177.95/mo - $24,003.18/mo, MA: $11,766.26/mo - $24,003.18/mo, RI: $12,942.89/mo - $22,002.91/mo, CT: $12,942.89/mo - $23,003.05/mo, DC & HI: $13,531.20/mo - $23,003.05/mo, NYC: $13,531.20/mo - $24,003.18/mo
Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.
Domicile and Work Model: This position is eligible for remote work and may be located anywhere within the United States, excluding AK, HI, and U.S. territories. However, if you live within a 50-mile radius of a FedEx campus, you will be required to work on site at that location several times per week.
Pay Transparency:The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
For details on our comprehensive benefits, click here.
