Via

Strategy & Operations Principal

Via • $110K — $160K *
Sarasota, FL 34232In-Person
Transportation
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in operations management.
  • Bachelor's degree required.
  • Strong communication skills with a focus on customer service.
  • Ability to work independently in fast-paced environments.
  • Proven leadership experience in managing support teams.
  • Detail-oriented with strong execution skills.
  • Flexible and adaptable to rapid change.

Responsibilities

  • Manage daily operations of Via's service in Sarasota.
  • Address operational issues as a point of contact for staff.
  • Mentor and lead dispatchers and shift managers on-site.
  • Build relationships with drivers, customers, and community leaders.
  • Collaborate with senior management and external partners.
  • Establish metrics for team performance against KPIs.
  • Prepare analytical reports to enhance operational efficiency and customer satisfaction.

Benefits

  • Comprehensive benefits package including free medical plans.
  • 401K matching offered.
Full Job Description
As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

**This is a fully in-person position with the expectation that you will be onsite 5 days per week. May require occasional weekend / after hours work ****

What You'll Do:
  • Manage the on-site daily operations of Via's service in Sarasota
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via's external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:
  • Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • Savvy and tactful communicator: you intuitively find the right tone in every situation
  • Foster a culture deeply committed to providing a world class customer service experience
  • Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
  • Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
  • Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.


Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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