The RoleAs a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.
This is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.
You'll work across two of our core Strategy & Operations pillars:
Business OperationsObjective: Build the operating system that helps Broccoli scale efficiently.
- Own strategic deep dives end to end - frame the question, build the analysis, deliver a clear recommendation to leadership.
- Support business performance management: KPIs, reporting, and operational reviews.
- Drive cross-functional projects with sales, customer success, and product - from sizing opportunities to changing how we operate based on what the data says.
Intelligence PlatformObjective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
- Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.
- Deliver insights and benchmarks that help customers improve performance.
- Turn one-off analyses into repeatable tools - working with our analytics and engineering teams so the best insights become dashboards, templates, and product.
What We're Looking For- 3-6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.
- Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
- High-ownership mindset with a bias toward action and execution.
- Strong analytical skills and a structured approach to problem solving.
- Excellent written and verbal communication skills.
- Excited to work in-person five days per week with the team in San Francisco.
Bonus- Experience at a high-growth startup.
- Experience working in home services or B2B SaaS.
