Microsoft

CoreAI Business Operations & Workforce Management Lead

Microsoft • $70K — $125K *
Mountain View, CA 94040In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field or equivalent experience.
  • 1+ years in financial management, business planning, or related roles.
  • Ability to pass Microsoft Cloud background check upon hire and every two years.
  • Experience in business operations or workforce management is preferred.
  • Strong analytical and communication skills to manage data and processes.

Responsibilities

  • Serve as liaison between Executive Assistants and Finance for PCN requests.
  • Manage PCN requests through Oracle and Employee Central.
  • Conduct audits on backfill PCN requests for compliance.
  • Lead onboarding and train new Executive Assistants.
  • Oversee centralized hardware ordering and SWAG management.

Benefits

  • Opportunities for professional growth and training.
  • Supportive and collaborative work environment.
  • Access to employee community programs.
  • Potential for involvement in org-wide initiatives and projects.
Full Job Description
Overview

The CoreAI Business Operations & Workforce Management Lead will provide centralized operational support across workforce management, headcount processes, administrative systems, onboarding, procurement, and community programs. This role will serve as a key connector among the Executive Assistant community, Finance, the Business Management Office, HR support teams, and executive hiring partners.

The role will establish consistent processes, strengthen operational controls, and provide subject matter expertise across PCN management, Oracle reporting, and Employee Central. It will also lead centralized programs that enable Executive Assistants to focus more effectively on leader and team support.

Responsibilities

Workforce and PCN Management
  • Serve as the primary liaison between Executive Assistants and Finance for incremental, backfill, dual, buffer, and geographic-change PCN requests.
  • Submit approved PCN requests through Oracle or Employee Central and communicate completed PCN information to the appropriate stakeholders.
  • Manage backfill and incremental PCN requests across Oracle and Employee Central.
  • Lead backfill PCN audits, ensuring requests align with approved location and level requirements and support cost neutrality.
  • Create new PCNs when approved roles require a change in geographic location.
  • Manage CoreAI buffer and incremental PCNs across OPEX and COGS.
  • Partner with the Business Management Office and Executive Assistants to allocate buffer PCNs, maintain accurate records, and ensure allocations are reflected in team forecasted headcount.
  • Partner with Finance and Executive Assistants on monthly PCN cleanup audits, including executing the audit, summarizing findings, and monitoring PCN closures.
  • Support executive hiring partners in identifying PCNs for critical roles.
  • Serve as the Microsoft-side point of contact for PCN needs involving GitHub Integrated employees who do not have access to Microsoft headcount and PCN management tools.

Oracle Reporting and Employee Central Support
  • Serve as the Oracle headcount reporting subject matter expert for the Executive Assistant community.
  • Onboard new Executive Assistants to Oracle reporting tools and processes.
  • Create, maintain, and refresh customized Oracle reports.
  • Troubleshoot data validation, usability, and reporting issues.
  • Train administrators to pull, interpret, and use reports for their respective teams.
  • Serve as an Employee Central subject matter expert for the Executive Assistant community.
  • Onboard administrators to Employee Central and help resolve system-related challenges in partnership with AskHR.
  • Facilitate cross-team reorganization and headcount movements when team administrators cannot complete the process independently.
  • Support leadership-related headcount changes and other complex workforce transactions.

Executive Assistant Onboarding and Community Support
  • Lead the onboarding and training experience for new CoreAI Executive Assistants.
  • Develop a consistent CoreAI framework for role expectations, systems learning, and operational onboarding.
  • Establish mentoring or buddy support to provide new Executive Assistants with a consistent learning journey.
  • Promote consistency in Executive Assistant role delivery across the organization.
  • Support the management and engagement of the virtual CoreAI Executive Assistant community.

Centralized Hardware and SWAG Management
  • Own centralized hardware ordering and hardware management for CoreAI, while accounting for organizations that may operate under different processes.
  • Establish consistent hardware procedures aligned with procurement requirements.
  • Manage centralized SWAG ordering for cross-CoreAI programs and events.
  • Ensure SWAG activities follow applicable compliance and procurement processes.
  • Maintain accurate forecasting and tracking for centralized hardware and SWAG needs.

Ownership of other org-wide initiatives/programs/projects

Qualifications

Required Qualifications
  • Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 1+ year(s) of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

Other Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years

Preferred Qualifications
  • Demonstrated experience in business operations, workforce management, headcount planning, finance operations, HR operations, or a related function.
  • Experience managing detailed, multi-step operational processes involving multiple stakeholders and approval paths.
  • Strong working knowledge of workforce-management concepts, including headcount, position controls, backfills, incremental positions, organizational changes, and geographic changes.
  • Experience working with enterprise HR, finance, reporting, or workforce-management systems.
  • Strong analytical and reporting skills, with the ability to identify data inconsistencies, summarize findings, and maintain accurate operational records.
  • Proven ability to build collaborative relationships across Executive Assistant, Finance, HR, procurement, business management, and leadership teams.
  • Ability to manage confidential workforce and organizational information with appropriate judgment and discretion.
  • Strong organizational and project-management skills, with the ability to manage recurring audits, operational deadlines, and concurrent requests.
  • Excellent written and verbal communication skills, including the ability to explain complex processes clearly and train users with varying levels of system experience.
  • Demonstrated ability to work independently, identify process gaps, and drive work through completion in a complex and evolving environment.
  • Experience with Oracle headcount reporting, Employee Central, or comparable enterprise workforce-management platforms.
  • Experience supporting PCN, position-management, or headcount-allocation processes.
  • Experience creating customized reports, reconciling workforce data, and supporting monthly audits.
  • Experience developing onboarding programs, training materials, process documentation, or role-expectation frameworks.
  • Experience partnering with procurement teams or managing centralized hardware, equipment, or branded merchandise programs.
  • Familiarity with OPEX, COGS, forecasted headcount, cost-neutrality requirements, and workforce forecasting.
  • Experience supporting a large, global, or highly matrixed technology organization.
  • Ability to influence stakeholders and drive process consistency without direct authority.


Business Management IC2 - The typical base pay range for this role across the U.S. is USD $70,500 - $125,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,000 - $142,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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