To provide leadership for development and administration of operational planning processes to meet service level and financial performance objectives. Work with various business leaders on projects helping to drive continuous process optimization. Have ability to effectively communicate overall project plan and scope in order to keep client updated. Overall provide reviews and identify any potential project risks.
- Act as the technical liaison and project manager across all integration
- activities throughout the implementation/integration to launch
- Provide technical development support and guidance to the client during the
- development, testing and pre-launch project phases
- Manage projects and project tasks within a project management platform
- Develop product knowledge/expertise to enhance onboard processes and
- develop project templates
- Maintain client-specific technical requirements for building a solution
- customized for merchants we serve
- Provide mentoring/guidance and support to team members
- Implement and document work process optimization
Skill/Abilities
- Proficiency in designing, developing, and consuming RESTful and GraphQL APIs
- Understanding of API security protocols such as OAuth, JWT, and HMAC
- Command of Java and/or JavaScript for custom scripts and transformation logic
- Ability to map and convert data between JSON, XML, CSV, and EDI
- Familiarity with AWS, Azure, or GCP
- Experience integrating with platforms like Shopify, ServiceNow, NetSuite, and Salesforce
- Experience writing technical documentation and integration guides
- Strong systems, organizational, analytical, and communication skills.
- Resource scheduling, intra-day coordination, communication, and operational analysis.
- Manage multiple customer integration project plans using a project management application
- Reading and troubleshooting APIs
- Organizing and leading client testing sessions
- Triaging client integration issues
- Experience using an IPaaS solution
Minimum Qualifications
Bachelor's Degree/equivalent with five to seven (5 - 7) years of experience. Knowledge of customer
service operations, project management and troubleshooting customer's reported technical issues while integrating.
This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.
Preferred Qualifications: Pay Transparency: Pay: Additional Details: USA: $6,168.90/mo - $13,571.58/mo, CO: $6,168.90/mo - $13,006.09/mo, CA: $6,511.62/mo - $10,898.39/mo, NJ: $6,511.62/mo - $10,418.59/mo, OH & VT: $6,511.62/mo - $10,744.16/mo, MN: $6,511.62/mo - $12,440.61/mo, IL & NV: $6,511.62/mo - $13,006.09/mo, MD, NY & WA: $6,511.62/mo - $13,571.58/mo, MA: $6,854.33/mo - $13,571.58/mo, RI: $7,539.76/mo - $12,440.61/mo, CT: $7,539.76/mo - $13,006.09/mo, DC & HI: $7,882.48/mo - $13,006.09/mo, NYC: $7,882.48/mo - $13,571.58/mo
