IntroCanopy is looking for a hands-on, customer-focused
Implementation Manager to lead the successful rollout of our wearable safety and RTLS technology across hospital systems and enterprise healthcare environments. This role is deeply customer-facing and requires someone who can manage complex deployments from kickoff to go-live - including coordinating hardware logistics, engaging cross-functional stakeholders, and driving time-to-value. If you thrive in high-accountability environments, love working directly with clinicians, IT, and executive sponsors, and have experience bringing healthcare tech to life in the field, we want to hear from you.
Key Responsibilities- Co-lead customer deployments alongside a Canopy Customer Success Manager, serving as the primary implementation point of contact across 4-7 active projects.
- Develop and manage deployment project plans, timelines, and stakeholder alignment in partnership with internal and external teams.
- Manage customers to a mutually agreed go-live date based on their readiness, completion of key tasks, and availability of hardware.
- Coordinate hardware orders and delivery with Canopy's internal teams and warehouse vendor to meet deployment milestones.
- Manage logistics and execution of device installations, including collaboration with internal teams as well as customer IT, Security, Clinical, HR, Communications/Training, and Executive stakeholders.
- Facilitate kickoff sessions, onsite coordination, and milestone meetings to ensure strong engagement across departments.
- Track and report on success metrics, time-to-value, and ROI milestones as defined by the customer.
- Identify and resolve blockers in partnership with internal teams and external stakeholders.
- Ensure a smooth, accountable handoff to the Customer Success Manager post-deployment.
- Surface field feedback to Product and Engineering to improve service delivery.
- Help identify early customer advocates who can champion Canopy's value.
- Approach every project with a "put me in coach" mindset - willingness to take on tasks outside the standard job description to ensure success.
- Understand that successful implementation is the foundation for long-term customer health and expansion.
Required Qualifications- 5+ years in a customer-facing implementation, deployment, or onboarding role
- Strong experience coordinating cross-functional deployments across multiple departments
- Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders
- Background in healthcare, medtech, or regulated operational environments
- Experience managing hardware logistics or field-based installations
- Excellent organizational and communication skills
- Proficiency in Microsoft Teams, SharePoint, and Google Suite
- Background in customer success, consulting, or field service
Preferred Qualifications- Experience with RTLS, safety tech, or healthcare security systems
- Familiarity with healthcare IT and field deployment environments
- PMP or similar implementation-focused credential
- Experience in a startup or high-growth company with a flexible, generalist culture
Location & Travel- Remote (U.S.-based, East of the Mississippi preferred)
- Travel: 15-25% during active deployments
