Strategic Major Account Manager, Spectrum Business

Charter Communications

• $90K — $110K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED required
  • 3+ years of sales experience with a proven track record of exceeding revenue goals
  • Strong understanding of computer networking, LAN, WAN, and high-capacity fiber networks
  • Effective relationship-building, negotiation, and closing skills
  • Valid driver's license and willingness to travel as needed

Responsibilities

  • Achieve or exceed monthly and annual revenue quotas through strategic account management
  • Conduct proactive needs analyses to understand client needs and execute tailored account strategies
  • Identify opportunities for revenue growth and service improvements on assigned accounts
  • Present customized proposals and facilitate sales presentations to clients
  • Cultivate relationships and secure contract renewals with both new and existing clients
  • Qualify leads, coordinate site surveys, and submit ROI analyses to sales management
  • Maintain accurate sales databases for tracking client information and sales activities

Benefits

  • Comprehensive pay and benefits package to support employee well-being
  • Opportunities for professional development and career growth through ongoing training
  • Access to tools and resources that enhance client experience and account management
  • Encouragement of collaborative work environment between sales and support teams
Full Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to build meaningful partnerships and drive strategic growth for complex enterprise clients? As a Strategic Major Account Manager at Spectrum, you will develop tailored business plans, position Spectrum Business as a trusted advisor for voice, video and data solutions, and guide long-term account strategies. Your consultative approach and relationship-building skills will help clients achieve their objectives and advance Spectrum's reputation for excellence.

How You Will Make an Impact
  • Achieve or exceed monthly and annual new revenue and renewal quotas through strategic account management and consultative sales
  • Conduct proactive needs analyses and execute account strategies in collaboration with the Sales Manager
  • Monitor assigned accounts to identify revenue growth opportunities and improve service levels
  • Present tailored proposals and facilitate sales presentations to address client business challenges
  • Broaden Spectrum Business's reach by cultivating relationships and securing contract renewals with new and existing contacts
  • Qualify new leads, coordinate site surveys and submit return on investment analyses to sales management
  • Maintain accurate sales databases to track client information and sales activities
  • Collaborate with Sales Engineering, Sales Support and Marketing teams to enhance the client experience
  • Attend sales meetings and training sessions to improve sales skills and stay informed on market trends
  • Ensure compliance with Spectrum policies to mitigate risks and support account success

Working Conditions
  • Office-based role with regular travel required to client locations within assigned footprint


What You Will Bring to Spectrum

Required Qualifications

Education
  • High school diploma or equivalent from an accredited organization (GED)

Experience
  • 3+ years of sales experience exceeding revenue goals

Skills
  • Read, write, speak and understand English
  • Demonstrated history of consistently exceeding sales quotas
  • Strong understanding of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks
  • Proven product and technical knowledge
  • Effective relationship building, networking, negotiation and closing skills
  • Quick learner able to apply new knowledge and partner with support resources for account growth
  • Valid driver's license, safe driving record and willingness to travel as needed

Preferred Qualifications

Education
  • Bachelor's degree in a business-related field or equivalent combination of education, training and experience

Experience
  • 3+ years of sales experience exceeding revenue goals selling data, voice and video solutions in the telecommunications B2B industry

Skills
  • In-depth knowledge of CRM systems such as Salesforce
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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