Purpose of the Role
At Aesop, we believe in cultivating exceptional experiences, and as our Store Manager, you will be pivotal in bringing this vision to life within your store. We are seeking an entrepreneurial, customer-focused leader with excellent commercial acumen, a deep passion for Aesop's unique values, and a proven ability to inspire, coach, and build a high-performing team in a dynamic retail environment. If this resonates with you, we invite you to join us!
The Role in Action
Drive Performance & Growth (30%)
- In collaboration with their Retail Business Manager, define and communicate SMART quarterly performance goals for their store and the team
- Develop and manage monthly commercial plans for each Retail Consultant, meticulously tracking and measuring their performance to drive results
- Facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high-performance team
- Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets
- Activate tactical campaigns and ensure successful integration of new products through in-store training, driving KPI performance and behavioral change.
- Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market.
Develop Talent (30%)
- Monitors and manages the performance of their team, working closely with Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback and performance coaching
- Spend 80% of your working week on the shop floor, observing and coaching your team.
- Partner on talent development and succession plans to promote growth and retention.
Lead Customer Experience (20%)
- Inspires and enables their team to consistently deliver the Aesop customer experience by role modelling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching
- Analyses customer feedback through Voice of the Customer data and takes action to enhance the customer experience in store
- Collaborates with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives
Select & Onboard (10%)
- Participate in the Retail Consultant recruitment process, ensure selecting ones that align with Aesop culture also appropriate for their store.
- Take responsibility for signing off Retail Consultant induction and probation, ensuring required capabilities are achieved.
Manage Operations (10%)
- Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants.
- Uphold Aesop's retail standards, including grooming guidelines and the five senses experience.
What you will bring
- Proven 4 + years of experience successfully leading and motivating a team in a customer and sales-focused retail or hospitality environment.
- Excellent commercial acumen, with the ability to define, role model, and monitor behaviors that achieve sales targets and KPIs.
- A natural ability to lead the creative art of selling through exceptional conversations and cross-category sales.
- Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention.
What's on offer
- Hourly range: $37.50 - 40.87 ($78,000 - $85,000)
- Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
- Time Off - eligible for vacation, depending on locality eligible for Paid Time Off or Paid Sick Leave (allotments also dependent on local laws)
- Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups
- Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
