What we needExol is seeking an experienced operations manager to lead day-to-day execution for highly automated fulfillment sites during pre-launch, go-live, and stabilization. As the primary operational owner, you will ensure integrated capability testing and high-density storage systems meet fast-paced e-commerce demands.
We require a manager with deep experience in e-commerce, or DTC, fulfillment and 3PL operations who can manage large-scale teams while project managing their business unit. You must be adept at translating complex automation workflows-preferably with AutoStore or similar goods-to-person technologies-into repeatable launch playbooks that drive network scalability.
What you'll do- Operational Capability Testing: Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that high-density robotics and automated picking systems meet DTC requirements.
- DTC Business Ownership: Serve as the primary operational owner for DTC warehouse functions during launch, managing high-velocity workflows from receiving and put-away to individual unit picking, packing, and carrier-sorted shipping.
- Playbook Development: Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.
- Large-Scale Team Leadership: Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve high-volume throughput targets.
- System Validation: Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot order-flow bottlenecks and ensure inventory accuracy.
- Safety Leadership: Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.
- Project Management: Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation.
What we need- Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.
- Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume DTC or e-commerce fulfillment.
- Advanced exposure to automated warehouse environments-specifically AutoStore or similar robotic goods-to-person systems-and direct experience with WMS/WES platforms.
- Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.
- Demonstrated ability to drive launch-critical KPIs, including units per hour (UPH), order accuracy, OEE, and cost-per-unit.
- Strong ability to respond quickly to operational constraints and implement corrective actions in real time.
Preferred- Project Management: Proven experience project managing business units through ramp-up or peak environments.
- Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated fulfillment systems.
- Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.
Our environment- Up to 80% travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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