SpaceX

Starlink Enterprise Account Lead (Fixed-Site)

SpaceX • $90K — $130K *
Bastrop, TX 78602In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or high school diploma with 2+ years of professional sales experience
  • 2+ years in consulting or project management
  • 1+ year in a customer-facing role
  • Significant knowledge in SMB, reseller, maritime, aviation, mobile backhaul, or satellite communications
  • Experience managing projects under tight constraints

Responsibilities

  • Act as primary contact for fixed customers and resellers, owning onboarding and account management
  • Deliver exceptional customer service at scale
  • Develop engagement strategies for growth and self-support
  • Build relationships to manage expectations and identify needs
  • Champion customer feedback to influence internal programs
  • Retain and grow fixed account revenue from hardware and services
  • Implement process enhancements for improved execution across teams

Benefits

  • Availability for extended hours and travel as needed
  • Unique opportunity to work with cutting-edge satellite technology
  • Impactful role in driving customer satisfaction and business growth
  • Diverse interactions with various cross-functional teams
  • Potential for professional development in a fast-paced environment
Full Job Description
STARLINK CUSTOMER SUCCESS ACCOUNT LEAD (FIXED-SITE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:
  • Act as the primary point of contact for a portfolio of fixed customers and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
    • Delivering impeccable customer service at scale to fixed customers and resellers
    • Developing engagement strategy and content for fixed site organizations that enables continuous growth and self-support
    • Building relationships to identify requirements and manage expectations
    • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business
    • Retaining and growing the value of fixed accounts in both hardware and service revenue
    • Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
  • Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
  • Act as an extreme owner of fixed accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:
  • Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience
  • 2+ years of consulting or project management experience
  • 1+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:
  • Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
  • Experience managing multiple projects and delivering under tight time and resource constraints
  • Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
  • Demonstrated ability to turn customer feedback into actionable, smart improvements
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations
  • Excellent empathy, active listening, and resiliency skills
  • Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • Availability and willingness to travel as needed to customer sites/meetings


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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