STARLINK CUSTOMER SUCCESS MANAGER (TRANSIT)Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship, where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Transit accounts (formerly called Community Gateway). Each site is a project and often a separate customer: licensing, hardware, installation, activation, and ongoing service. You take assigned accounts from contract signature through site bring-up, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.
RESPONSIBILITIES: - Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
- Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
- Keep internal systems current so account status, site status, risk, and opportunity are visible in one place
- Monitor account health-including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship-to prevent delayed cash or churn
- Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
- Build account plans that define current state, a healthy account, and the next dollar of revenue
- Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
- Facilitate leadership business reviews that connect Starlink performance to customer results
- Forecast retention and revenue for the book so leadership can plan against a real number
- Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites
- Treat each site as a project through activation-coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing
- Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid
- Document processes that support expansion and scaling of the business
BASIC QUALIFICATIONS: - Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
- 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
- 5+ years supporting customers on a technical product or service
PREFERRED SKILLS AND EXPERIENCE: - Experience delivering multi-site or project-based customer work (site bring-up, infrastructure, or similarly complex deployments)
- Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customers
- A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
- Experience running several complex workstreams at the same time and delivering them on tight timelines
- Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
- Experience with licensing, import, or multi-country deployments
ADDITIONAL REQUIREMENTS: - Willing to work early mornings, evenings, and weekends as needed for customer time zones and critical site milestones
- Willing to travel to customer sites as needed
ITAR REQUIREMENTS:- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
