ServiceNow

Staff Software Engineer - Cloud Automation - Federal

ServiceNow • $166K — $291K *
Kirkland, WA 98034In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years software development experience in Java or similar language; or equivalent education/experience.
  • Experience integrating AI into software development and operations.
  • Proven track record in developing scalable, resilient systems using AI/ML insights.
  • Ability to lead complex projects across distributed teams and environments.
  • Strong foundation in distributed systems design for large-scale cloud platforms.
  • Excellent skills in object-oriented programming and understanding of algorithms and design patterns.
  • Experience with automated testing frameworks and CI/CD methodologies.

Responsibilities

  • Collaborate with stakeholders to define and deliver cloud platform solutions.
  • Lead the design and deployment of infrastructure automation software.
  • Write high-quality, maintainable code and enforce engineering standards.
  • Utilize AI tools to enhance developer productivity and software delivery.
  • Implement comprehensive test automation strategies for various testing levels.
  • Enhance platform reliability using chaos engineering and validation frameworks.
  • Contribute to ongoing platform capability improvements and modernization.

Benefits

  • Flexible (hybrid) work location arrangement with options for remote work.
  • Health plans including flexible spending accounts and a 401(k) plan with company match.
  • Equity and variable compensation opportunities.
  • Flexible time away policy and family leave programs.
  • Support for employee donations with matching contributions.
Full Job Description
Job Description

Position Location:
This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including Kirkland, WA; Santa Clara, CA; and San Diego, CA

Please Note:This position will include supporting our US Regulated Markets.
"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Platform Infrastructure Automation team builds software that brings ServiceNow instances to life and manages their journey on our Clouds. We write software that works across tens of data centers and tens of thousands of servers around the world. Reliability and Performance are utmost important in everything we do. We use a combination of Java, JavaScript and ServiceNow platforms to achieve this. We continue to evolve our platform to use newer methodologies. We are a group of people that enjoy working with infrastructure and making it work for our customers. We work in a very collaborative environment with distributed teams that empower and enable you to succeed in your role. Your initiative (start) and drive (propel) will be unstoppable in our team.

What you get to do in this role:
  • Partner with Product Managers, architects, stakeholders, and engineers to define requirements and deliver end-to-end cloud platform solutions.
  • Lead the design, development, testing, and deployment of large-scale infrastructure automation software supporting ServiceNow's global cloud platform.
  • Build high-quality, clean, scalable, and reusable code while driving engineering best practices including architecture reviews, code reviews, design patterns, and maintainability standards.
  • Leverage AI-assisted development tools and techniques to improve developer productivity, accelerate software delivery, enhance code quality, and automate engineering workflows.
  • Drive engineering excellence through comprehensive test automation strategies, including unit, integration, regression, and end-to-end testing.
  • Improve platform reliability and resilience through the use of mocks, fault injection, failure simulation, chaos engineering, and automated validation frameworks.
  • Contribute to the design and implementation of new platform capabilities while continuously simplifying and modernizing existing systems and workflows.
  • Build and operate highly reliable cloud computing solutions that scale across tens of data centers and thousands of servers worldwide.
  • Establish observability, performance, and operational excellence practices to ensure system reliability, scalability, and rapid incident resolution.
  • Solve complex distributed systems challenges in a fast-paced, highly collaborative environment while mentoring engineers and promoting technical excellence.
  • Drive continuous improvement of development processes, CI/CD pipelines, automation frameworks, and software quality metrics throughout the software development lifecycle


Qualifications

To be successful in this role you have:
  • 8+ years of software development experience in Java or a comparable object-oriented programming language with a Bachelor's degree; OR 6+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience.
  • Experience integrating AI into software development workflows, engineering processes, infrastructure operations, or platform automation.
  • Experience developing scalable, resilient systems and leveraging AI/ML insights to enhance products, platforms, or operational outcomes.
  • Ability to lead projects with significant technical complexity and risk across distributed teams.
  • Strong foundation in distributed systems and proven experience designing and architecting large-scale cloud platforms.
  • Experience building scalable products, frameworks, and infrastructure automation solutions.
  • Excellent software engineering skills with object-oriented programming languages such as Java, JavaScript, Go, or similar.
  • Strong understanding of data structures, algorithms, object-oriented design principles, design patterns, and performance optimization.
  • Deep knowledge of database technologies and large-scale data management systems.
  • Experience designing and implementing automated testing frameworks and quality engineering practices.
  • Strong understanding of CI/CD pipelines, DevOps methodologies, and modern software delivery practices.
  • Experience applying failure testing, resiliency validation, fault injection, and production readiness practices to improve platform reliability.
  • Experience leveraging AI technologies to improve software development, engineering productivity, operational efficiency, decision-making, or problem-solving.
  • Experience working in Agile development environments.
  • Prior experience solving infrastructure and systems-level challenges in private, public, or hybrid cloud environments.

Nice to Have
  • Hands-on experience with Kubernetes or other container orchestration platforms.
  • Familiarity with cloud platforms such as AWS, Azure, or GCP.
  • Experience with Infrastructure as Code (IaC), cloud automation, and CI/CD pipelines.
  • Experience building or operating large-scale infrastructure automation platforms.
  • Familiarity with chaos engineering, resilience testing, service observability, and reliability engineering practices


For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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