General Motors

Staff Program Manager, Incident Management - AV Development

General Motors • $134K — $245K *
Milford, MI 48381Remote in San Francisco, CA
Transportation
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Deep knowledge of incident response frameworks in AV or safety-critical environments
  • 7+ years in incident management; prior experience as Incident Commander
  • 3+ years of people leadership experience
  • Proven calmness and clarity during high-pressure incidents
  • Experience briefing senior leadership in real-time situations
  • Experience in training teams and promoting safety culture
  • Willingness to participate in a 24/7 on-call rotation

Responsibilities

  • Set incident response vision and roadmap for AV operations
  • Align cross-functional teams on incident response processes
  • Manage and mentor Incident Response Specialists for team growth
  • Oversee incident responses to minimize safety and operational impacts
  • Coordinate with technical teams to diagnose complex issues
  • Build and improve tools and best practices for incident response
  • Lead training initiatives for incident responders and partners

Benefits

  • Medical, dental, and vision coverage
  • Health Savings and Flexible Spending Accounts
  • Retirement savings plan options
  • Paid vacation and holidays
  • Tuition assistance programs
  • Employee assistance program
  • GM vehicle discounts
Full Job Description
Job Description

Staff Program Manager, Incident Management - Autonomous Vehicle Development

The Staff Program Manager, Incident Management - AV Development is the strategic leader responsible for the full lifecycle of incident response for GM's AV test operations. This role leads a team of Incident Response Specialists, sets the bar for safety and quality, and ensures GM's global AV incident response runs with precision, reliability, and compliance.

You'll shape the strategy, elevate cross-functional alignment, and build a high-performing team that delivers fast, accurate, and consistent incident management across a mission-critical program.

What You'll Do

Set the Strategy
  • Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.
  • Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.

Lead & Develop the Team
  • Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.
  • Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.

Crisis & Incident Command
  • Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.
  • Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations.
  • Serve as the an escalation point for critical, fleet-impacting, or reputationally sensitive incidents.

Technical & Cross-Functional Leadership
  • Partner closely with technical experts to diagnose issues across software, hardware, and systems.
  • Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.

Process Excellence
  • Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
  • Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.

Communication & Compliance
  • Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law-enforcement requests.
  • Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.

Training & Enablement
  • Lead onboarding and ongoing training for incident responders and cross-functional partners.
  • Develop and run incident exercises to strengthen readiness and reinforce safety culture.


Your Skills & Abilities (Required Qualifications)
  • Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
  • 7+ years in incident management, including experience as an Incident Commander or lead responder
  • 3+ years of people leadership experience
  • Proven ability to stay calm, clear, and precise during high-pressure escalations
  • Experience briefing senior leadership in real time
  • Demonstrated experience training teams and reinforcing safety culture
  • Ability and willingness to participate in a 24/7 on-call rotation


What Will Give You a Competitive Edge (Preferred Qualifications)
  • Degree in Emergency Management, Operations, Business, or related field
  • Experience with legal hold/evidentiary requests, law-enforcement interactions, and regulatory communications
  • Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)
  • Certifications such as NIMS/ICS, ITIL, or equivalent
  • Strong analytical skills; experience with tools like Looker


Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
  • The salary range for this role is 134,700 to 245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.


Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.This job may be eligible for relocation benefits.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive success at General Motors.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at General Motors

More Transportation Jobs

Find similar Staff Program Manager, Incident Management - AV Development jobs:

NationwideMilford, MI