TELUS Corporation

Senior Program Manager - Universal Inventory - Network Automation

TELUS Corporation • $86K — $136K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent relevant experience
  • 8+ years of program or project management experience in telecom, IT, or network operations environments
  • Deep understanding of telecom network systems, data flows, and operational complexity
  • Strong understanding of network data modeling, APIs, and data pipelines
  • Advanced influence, stakeholder management, and cross-functional leadership skills
  • Advanced communication and presentation skills, capable of translating technical complexity into business insights
  • Proven track record leading transformational programs from strategy through execution and adoption

Responsibilities

  • Drive the Universal Inventory Initiative from Vision to Impact
  • Define and communicate the Universal Inventory vision, roadmap, and strategic priorities
  • Orchestrate cross-functional execution across multiple departments and external partners
  • Establish data governance standards and quality frameworks to ensure inventory accuracy
  • Partner with business leaders to understand their needs and drive adoption of Universal Inventory
  • Manage program health, track milestones, and provide regular status updates to executives
  • Present program progress and business impact at steering committees

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures
  • Minimum of 3 weeks of vacation and flexible benefits plan
  • Flexibility to work in-office, virtually, or a combination of both
  • Generous company-matched pension and share purchase programs
  • Opportunities for community engagement
  • Career growth and learning & development opportunities
Full Job Description
As Sr Program Manager for Universal Inventory, you'll drive the foundational pillar for autonomous networks. You'll partner with VPs and senior leaders across the organization, including CIO and CTO, to federate inventory systems, establish data governance standards, clean and correlate critical network data, and drive a $40-50M program that enables automation and AI across TELUS. Your work will power the clean, comprehensive inventory system that enables intelligent decision-making across our entire network, unlocking predictive maintenance, AI-driven optimization, and the next generation of network intelligence.

What you'll do

  • Drive the Universal Inventory Initiative from Vision to Impact
  • Define and communicate the Universal Inventory vision, roadmap, and strategic priorities to align stakeholders across engineering, network operations, CIO, and AI/ML teams on what gets built and when
  • Orchestrate cross-functional execution across multiple departments and external partners, coordinating software engineers, network specialists, data engineers, and product teams to remove blockers and maintain momentum
  • Establish data governance standards and quality frameworks to ensure inventory accuracy, completeness, and accessibility-creating the clean data foundation that powers predictive maintenance, automation, and AI/ML initiatives
  • Partner with network operations, automation teams, and business leaders to understand their needs, drive adoption of Universal Inventory, and ensure the system solves real operational problems
  • Manage program health, track milestones and deliverables, and provide regular status updates to executives and leadership-identifying risks early and escalating when needed
  • Present program progress, business impact, and key decisions at steering committees and leadership reviews, translating technical complexity into executive insights
  • Oversee program budget, resource allocation, and capacity planning across teams that don't report directly to you, building the business case for continued investment
  • Track metrics that matter-how inventory quality reduces MTTR, enables faster automation, improves ML accuracy, reduces outages, and drives cost savings
  • Navigate technical complexity, legacy system integration, and organizational change to keep the program moving forward
  • Enable team success by removing friction, providing clarity on priorities, advocating for resources, and creating conditions for execution


What you bring

The Mindset You're a strategic operator who thrives in complex, cross-functional environments. You speak both the language of technology and business, translating technical constraints into executive insights-and vice versa. You've led transformational programs before and know how to navigate ambiguity, build consensus, and deliver impact at scale.

  • Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent relevant experience
  • 8+ years of program or project management experience in telecom, IT, or network operations environments. You understand network systems, data flows, and the operational complexity we're navigating
  • Deep understanding of telecom network systems, data flows, and operational complexity (RAN, core network, inventory systems, OSS/BSS)
  • Strong understanding of network data modeling, APIs, and data pipelines-credible in technical conversations with engineers about architecture, feasibility, and integration
  • Advanced influence, stakeholder management, and cross-functional leadership skills to drive program momentum
  • Advanced communication and presentation skills-comfortable presenting to executives and steering committees, with a demonstrated ability to translate technical complexity and system limitations into business risk narratives that resonate
  • Proven track record leading transformational programs from strategy through execution and adoption at scale
  • Strong problem-solving skills that turn complex business challenges into viable technical solutions


Great-to-haves

  • Experience implementing or managing inventory systems like Netcracker, Circuit Vision, or AMDOCS. You've been in the trenches with enterprise inventory platforms and know their strengths and limitations
  • Deep familiarity with TMF standards.


Location: Anywhere in Canada

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About TELUS Corporation

TELUS Corporation is a Canadian telecommunications company that provides a wide range of communications products and services, including wireless and wireline voice and data services, internet access, television, and healthcare. The company is committed to sustainability and has set ambitious goals to reduce its environmental impact. TELUS Corporation is headquartered in Vancouver, British Columbia, and has operations in Canada and internationally. The company is focused on delivering exceptional customer service and has won numerous awards for its customer service and innovation.
Learn more about TELUS Corporation
Size
90,800 employees
Market Cap
$28 billion
Industry
Transportation
Founded
1990
5 Year Trend
+5.8%
NASDAQ
TU
* Ladders Estimates

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