Intuit Inc

Staff Product Designer, Customer-Facing Risk

Intuit Inc • $188K — $255K *
Mountain View, CA 94040In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of product design experience with a visible portfolio of end-to-end ownership and shipped impact.
  • Strong interaction design and prototyping skills with a knack for communicating design rationale.
  • Proven ability to integrate AI tools into the design workflow to enhance quality, speed, and exploration.
  • Experience in navigating cross-functional environments and driving alignment amid ambiguity.
  • Comfortable utilizing data to inform design strategy and decisions.

Responsibilities

  • Lead design initiatives for customer-facing Risk projects from discovery to launch.
  • Develop a unified strategy for customer engagement and communication frameworks.
  • Create intuitive AI-powered design features for diverse user personas.
  • Conduct customer research to inform design decisions and establish success criteria.
  • Collaborate with product, engineering, and research teams to define problems and drive solutions.
  • Ensure design coherence across various customer journeys while aligning with Intuit's design system.
  • Mentor other designers and enhance team workflows through feedback and standards.

Benefits

  • Competitive compensation package with performance-driven pay rewards.
  • Eligibility for cash bonuses and equity rewards.
  • Comprehensive benefits package designed to support employee well-being.
Full Job Description
Intuit's Fintech Risk team is investing in customer-facing risk experiences that reduce churn, increase self-service and automation, and shape how customers navigate risk decisions.

You will be responsible for the strategy and execution for customer-facing Risk journeys, including customer communications, the early-tenure customer journey, the accountant experience, and customer case resolution flows. You'll help design a coherent experience across multiple teams and services and connect the customer-facing work with the agent-facing side of Risk through close collaboration with design partners.

At Intuit, we're intentionally building AI into how we design, prototype, and ship - and we're committed to equipping our teams to work at the forefront of it. We look for designers who are excited to bring AI into their workflow - using it to move faster, explore further, and save their energy for the decisions that only human judgment and creativity can make. We're looking for designers who are curious, eager to experiment, and excited to continually evolve how they work.

Responsibilities
  • Lead end-to-end design for customer-facing Risk initiatives, from discovery through launch.
  • Own the strategy for a unified customer engagement and communications framework.
  • Design experiences that make AI-powered features intuitive, transparent, and trustworthy for a diverse range of users
  • Design for multiple personas: owners, accountants, and mid-market customers.
  • Use customer research and product data to inform design decisions and set clear success criteria.
  • Partner with product management, engineering, data, and research to frame problems, define success, and drive decisions.
  • Drive coherence across journeys by identifying pattern opportunities and aligning with Intuit's design system, keeping experiences cohesive.
  • Strengthen how the team works through better planning inputs, critique quality, documentation, and shared standards.
  • Mentor other designers through feedback, pairing, and craft leadership within projects.


Qualifications
What you'll bring to the table

  • Design craft and end-to-end execution: You lead product design work from discovery through launch, producing strong interaction design, clear flows, and high-fidelity UI with a thoughtful point of view on quality, usability, and customer trust.
  • Platform mindset and systems thinking: You design across surfaces and journeys, hold multiple personas in mind, and identify patterns that scale. You build trust-based partnerships with product teams, align early on goals and decision-making, and co-create solutions teams can adopt with minimal friction.
  • Evidence-driven decision making: You define success criteria and use research and product data as practical tools, not decoration. You spot when evidence is missing and help drive the right research or measurement plan.
  • Cross-functional partnership and judgment: You work closely with product and engineering to understand constraints and tradeoffs, advocate for quality from concept through implementation, and make thoughtful decisions across customer needs, business goals, and compliance considerations.
  • Storytelling and communication: You communicate clearly with both partners and executive stakeholders, and you bring people along rather than working in a vacuum.
Experience and expertise

  • 8+ years of product design experience with a portfolio showing end-to-end ownership and shipped impact.
  • Strong interaction design and prototyping skills, with the ability to communicate design rationale and tradeoffs.
  • Demonstrated ability to integrate AI tools into your design workflow to improve quality, speed, or exploration
  • Demonstrated ability to work cross-functionally and drive alignment through ambiguity.
  • Comfort working with data and using it to inform design strategy and decisions.
Nice to have

  • Fintech, banking, or risk domain experience.
  • Experience with policy explainability, compliance-heavy design, or customer communication frameworks.
  • Familiarity with mature design systems.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $188,500 - $255,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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