Intuit Inc

Staff Operations & Innovation Manager

Intuit Inc • $110K — $130K *
Charlotte, NC 28269In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, or related field; MBA preferred.
  • 8-12 years of leadership experience in operations, risk/controls, or business analytics, ideally in fintech or modern financial services.
  • Experience in establishing internal controls and quality programs within an operations department.
  • Hands-on experience in Business Process Management, including automation and managing third-party vendor operations.
  • Proven ability to lead and develop multidisciplinary teams independently.
  • Comfortable acting as a deputy leader, representing priorities without needing constant sign-off.
  • Strong analytical skills with experience in KPI dashboards and operational reporting.

Responsibilities

  • Act as stand-in leader for the function in the absence of the function leader, representing priorities credibly.
  • Lead, coach, and develop the team across Quality, Monitoring, Complaints, and Analytics, translating strategy into execution.
  • Own the operating rhythm, ensuring team performance tracking and roadmap follow-through.
  • Foster a culture that views risk management and data analytics as enablers of innovation.
  • Partner with Legal, Compliance, Risk, Product, and Engineering as the operational owner of commitments.
  • Support operational readiness for new product launches, ensuring necessary controls and processes are in place.

Benefits

  • Competitive compensation package with performance-based rewards.
  • Eligibility for cash bonuses and equity rewards.
  • Comprehensive benefits package.
  • Commitment to fair pay practices, including regular comparisons across ethnicity and gender.
Full Job Description
This role is the deputy leader for Money Operations Innovation & Control. You take direct, hands-on ownership across all three pillars of the function: Embedded Controls (Quality, Monitoring, and Regulatory Complaints), Business Process Management, and Ops Analytics - stepping in as the acting leader when needed and representing the function in rooms its leader isn't in.

The ideal candidate brings the same blend of builder mindset and protective intuition the function itself is built on: comfortable leveraging automation, AI, and outsourcing strategies to scale safely through rapid growth, and equally comfortable running a multidisciplinary team's operating rhythm without needing to be told what to do next.

Responsibilities

Deputy Leadership
  • Act as the stand-in leader for the function in the function leader's absence and in leadership or cross-functional forums, representing its priorities and constraints credibly without needing to check in first.
  • Directly lead, coach, and develop the function's team across Quality, Monitoring, Complaints, and Analytics - translating strategy into daily execution.
  • Own the operating rhythm - huddles, performance tracking, roadmap follow-through - that keeps the team running whether or not its leader is in the room.
  • Foster a culture that treats risk management and data analytics as enablers of rapid innovation, not blockers.

Cross-Functional Partnership
  • Partner with Legal, Compliance, Risk, Product, and Engineering as the day-to-day operational owner of the function's commitments.
  • Support operational readiness for new product and feature launches, ensuring controls, disputes-adjacent processes, and reporting are in place before go-live.


Qualifications

Required Skills and Experience
  • Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, or a related field; MBA or advanced degree preferred.
  • 8-12 years of progressive leadership experience in operations, risk/controls, or business analytics - ideally in a fast-paced fintech, neobank, or modern financial services environment.
  • Experience establishing internal controls, quality programs, or regulatory tracking/remediation directly inside an operations department.
  • Hands-on Business Process Management experience, including automation/AI and managing scaled third-party vendor operations.
  • Demonstrated ability to lead and develop a team spanning multiple disciplines (controls, process design, analytics), running day-to-day team leadership independently.
  • Comfort operating as a deputy or second-in-command: able to represent a leader's priorities credibly in their absence, without waiting for sign-off on every call.
  • Strong analytical fluency - comfortable building and reading KPI dashboards and operational reporting.
  • Proven track record of operating with senior-leader-level autonomy and judgment.

Preferred
  • Direct experience in regulatory complaints management (CFPB, state AG) specifically.
  • Familiarity with case management/CRM and complaint-management systems.
  • Experience with predictive or forecasting analytics used for operational resource planning.
  • Exposure to process improvement frameworks (Lean, Six Sigma).

Competencies
  • Builder mindset paired with protective intuition.
  • High judgment and integrity; trusted to operate with significant autonomy.
  • Ability to translate strategy into execution and hold a multidisciplinary team accountable to it.
  • Calm, credible operator in high-visibility, regulator-facing, or executive-facing situations.
  • Bias toward improving the system, not just running it.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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