About the Role

During this exciting phase of our growth, you'll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you'll collaborate, learn more about the content creation space, and watch your work impact the company and the community!

We want this to be the best work experience of your life, so we'll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!

What We Are Looking For

We are looking for a highly collaborative and technically strong Staff Engineer, Systems & Integrations who thrives on owning problems from discovery through delivery. You understand how the business works and bring the technical depth to build reliable, pragmatic solutions that make teams more effective.

In this role, you will both shape the vision for our internal systems and execute on it. You will define the roadmap, set the priorities, and drive the work forward. You are autonomous, comfortable with ambiguity, and able to work directly with non-technical stakeholders to surface requirements and define scope without needing someone to hand you a list of requirements.

You will design, build, and maintain the internal systems and integrations that power our operations. You have a clear point of view on good engineering practices and technical direction, and you know how to make decisions that support where the business is going today and in the future. You are highly experienced at making pragmatic, well-engineered decisions whether that means building a custom solution or leveraging an off-the-shelf tool, and you know how to balance short-term delivery with long-term technical health.

Your Key Responsibilities

Systems Vision and Delivery

• Own the full lifecycle of internal systems projects from identifying the need, to gathering requirements and scoping through architecture, build, and delivery
• Define and maintain a systems roadmap that reflects business priorities and drives meaningful impact across the organization
• Identify systemic problems across our tools and workflows and propose architectural changes that improve reliability and scalability
• Design and build integrations that connect our internal and third-party platforms (Shopify, HubSpot, Airtable, and others), managing data flow reliably and predictably
• Develop and maintain automations that reduce manual effort across business workflows, from data integration to operational oversight
• Evaluate build vs. buy decisions pragmatically, choosing what is most effective for both short and long-term impact
• Write clean, maintainable code and make architectural decisions that balance business needs with technical sustainability

Reliability and Engineering Excellence

• Define and evolve the standards for how internal systems and integrations are built, tested, and maintained across the organization
• Build and maintain monitoring, logging, alerting, and dashboards so that teams have clear visibility into system health
• Proactively identify risks before they become incidents and own troubleshooting and follow-up improvements when they do
• Set the direction for engineering best practices across your work: automated testing, version control, documentation, and security

Stakeholder Collaboration

• Work directly with stakeholders across operations, sales, marketing, and beyond to understand workflow needs, pain points, and priorities
• Translate ambiguous business requirements and pain points into clear, scoped technical plans and communicate trade-offs in plain language
• Help non-technical stakeholders understand the longer-term implications of technical decisions, not just immediate solutions
• Proactively keep stakeholders informed on project status, timelines, and blockers throughout the project

Documentation and Knowledge Sharing

• Document architecture decisions, integration patterns, and operational procedures thoroughly so systems are maintainable
• Maintain clear documentation of system configurations, integration setups, and transition procedures to ensure stability and continuity
• Drive technical standards and best practices, ensuring the work you ship sets a strong foundation for the organization

Additional

• Other duties and responsibilities as required from time to time

What You Bring

• 8+ years of professional software development experience building integrations, internal tools, automation systems, or SaaS products
• A proven track record of owning technical projects end-to-end from discovery and requirements through architecture, build, and production delivery
• Experience defining technical direction and making architectural decisions that balance pragmatic delivery with long-term technical health
• Hands-on experience with API integrations (REST, webhooks) and proficiency in modern programming languages (Python, JavaScript/TypeScript, or Go)
• Strong engineering fundamentals with a collaborative approach to development: writing reliable, well-tested code and thinking proactively about observability, error handling, and maintainability
• Comfortable owning the operational health of the systems you build, including stability, configuration management, and production reliability
• A strong communicator who can work directly with non-technical stakeholders, navigate ambiguity, and influence technical direction across the organization without formal authority

Bonus

• Experience with relational databases (SQL, Postgres) and designing data models that support reliable, maintainable systems
• Familiarity with ecommerce platforms (Shopify) and related workflows such as order management, payments, or fulfilment
• Hands-on experience with observability tools like Datadog building dashboards, setting up alerting, and monitoring system health
• Experience with workflow automation tools such as Zapier, Make, or similar platforms and an understanding of when to use them vs. building custom solutions
• Familiarity with data pipeline concepts and experience supporting or collaborating with data teams on ETL workflows and data infrastructure
• Experience with security best practices including zero trust, credential management, and integration security reviews
• Curiosity or hands-on experience with AI tools and workflows, including integrating or building on top of AI-assisted tooling

Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits from day 1
• 4 weeks of paid vacation (including paid time off on your birthday)
• Additional 1 week of paid time off during the holidays
• Virtual & In-Person Social Events
• Annual Paid Volunteer Day Off
• 1:1 RRSP Matching Program Up to 3%
• $500 Pre-Tax Annual Health & Wellness Allowance
• $400 Pre-Tax Home Office Setup Allowance
• $65 Pre-Tax Monthly Phone Allowance
• Maternity and Parental Leave Top-Up Program
• Education Assistance Program
• Employee Referral Program
• Tenured Rewards Program

Salary Band: $130-150k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.

Vacancy Status: Existing vacancy