A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 6+ years of experience in the food industry with an expert level of knowledge of food systems, ingredient functionality, and processing across a broad range of food applications. Experience and knowledge of Dairy products, formulating, and processing is required. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with a large number of customers across a broad range of applications. The ability and willingness to lead and mentor more junior scientists in technical details, and in demonstrating proper ways of working is expected. Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 50%. Responsibilities: 34; Understand customer culture, capabilities, structure and processes and utilise these insights to build relationships with key decision makers 34; Partner with Commercial team to build a strong project pipeline by identifying and shaping new opportunities. 34; Lead customer projects and provide technical expertise to address customer issues. 34; Be able to provide customers with technical support related to processing issues or challenges. 34; Follow and share market intelligence and industry trends to contribute to solution development. 34; Present new technology and product ideas to existing and potential customers, and at Technical Symposiums. 34; Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required in the technical community and at customers Competencies: 34; Customer/Market Driven 34; Understands and anticipates customer/market aims, needs, processes and success measures, to better identify solutions that have real impact. 34; A strong understanding of dairy chemistry, dairy processing, and the formulating and processing challenges associated with various dairy sub-categories. 34; Commercial Savvy 34; Combines insights on technical expertise, the external environment and our customers' business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives. 34; Technical Solution Development 34; Plays a significant role in developing innovative solutions for some of the most complex food and beverage problems 34; Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions. 34; Research and Process Effectiveness 34; Leverages internal processes and systems to execute work in a manner that meets scientific and professional standards 34; Carries out high-quality research that elevates Tate & Lyle's brand as a world-class solutions provider. 34; Collaboration and Influence 34; Seeks out colleagues, customers and external partners to create more effective solutions. 34; Acts as an advisor, both internally to drive the direction of Tate & Lyle, and externally to influence action when solving complex problems. 34; Leverages an understanding of stakeholders, partners and customers to influence and collaborate effectively. 34; Results Focused 34; Takes accountability for delivering world class solutions. 34; Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work. 34; Proven track record of delivering both technical and commercial success Qualifications: 34; Education: MS or BS in Food Science or other related field 34; 5+ years of experience in the food industry. Food formulation experience and understanding of food systems and ingredient functionality required. 34; Extensive industry experience including experience demonstrating leadership within the technical community 34; Willingness to travel up to 50% (car and/or air) What we can offer you Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law. The salary range for this position is: $90,000 - $130,000. In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to: 34; Medical, Dental, Vision coverages 34; Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave 34; 401K with company match 34; Company paid life insurance 34; Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more! In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities. #LI-RF1