Match.com

Sr. Technical Program Manager, Trust & Safety

Match.com$160K — $175K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of Technical Program Management experience in Trust & Safety, Integrity, or Security fields.
  • Hands-on experience with high-scale backend systems and distributed architectures.
  • Proven ability to integrate seamlessly into team workflows and build collaborative trust.
  • Demonstrated success in fostering strong cross-functional relationships in fast-paced environments.
  • Expert-level proficiency in using project management tools like Jira.
  • Ability to translate complex technical risks into actionable insights for non-technical stakeholders.
  • Deep experience in creating delivery plans, managing trade-offs, and understanding dependencies.

Responsibilities

  • Support end-to-end delivery for safety product development and operational initiatives.
  • Establish consistent standards for tracking product roadmap initiatives and investigation findings.
  • Coordinate the lifecycle of abuse investigations, ensuring clear visibility into progress and status.
  • Identify inter-team dependencies and drive launch readiness while managing risks.
  • Implement frameworks to enhance operational excellence and close efficiency gaps.

Benefits

  • Flexible vacation and 10 sick days.
  • Paid volunteer time and up to $15,000 in annual matching charitable donations.
  • Comprehensive health, dental, and vision coverage.
  • 100% 401(k) employer match up to 10% and Employee Stock Purchase Plan.
  • 100% paid parental leave for all parents and family forming benefits.
  • Access to mentorship programs and over 6,000 online courses for professional development.
  • Wellness investments including mental health support, medical memberships, and fitness subsidies.
  • Free subscription to Tinder Platinum.
Full Job Description
The Role:

At Tinder, Trust & Safety is foundational to what we do. As a Senior TPM, you will partner with Product, Engineering, Design, and Analytics, as well as cross-functional stakeholders from Ops, Policy, and Legal to build and scale the infrastructure that keeps Tinder a safe place to spark something new with someone new, protecting our members from bad actors, harassment, and fraud.

We are looking for a candidate who can synthesize fragmented threads and tasks, organize unstructured, ad-hoc work, and respond to rapidly changing priorities. The ideal candidate will evaluate what's working well from an execution standpoint and build on it, closing operational gaps and removing friction, while keeping all plates effortlessly spinning in the air.
Where You'll Work:

This is a hybrid role and requires in-office collaboration three days per week. This position is located in Los Angeles, CA, though we also have offices in San Francisco and Palo Alto.

In this role, you will:

  • Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti-abuse detection and mitigation, and moderation operations.
  • Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.
  • Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations-from initial detection through investigation, mitigation, and follow-ups-maintaining organizational visibility into progress and status.
  • Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. You will own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.
  • Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don't disrupt the team's high-velocity culture.


You'll need:

  • 6+ years of experience in Technical Program Management, preferably within Trust & Safety, Integrity, or Security domains.
  • Hands-on experience with high-scale backend systems, distributed architectures, and managing complex technical dependencies.
  • Proven ability to seamlessly integrate into existing team workflows, building trust through collaboration.
  • Demonstrated success in cultivating strong cross-functional relationships and influencing outcomes in fast-paced, ambiguous environments, driven by thoughtfulness, an entrepreneurial mindset, and persistent execution.
  • Expert-level proficiency in managing cross-functional projects using tools like Jira.
  • The ability to synthesize complex technical risks and architecture decisions into actionable insights for less-technical stakeholders.
  • Deep experience creating delivery plans (including identifying trade-offs and managing risks), dependency maps, and release plans.
  • Expertise in agile methodologies and a deep understanding of software development best practices.


Nice to have:

  • B.S. or M.S. in Computer Science, Engineering, or a related technical field.
  • Deep understanding of safety reporting, messaging, and account verification workflows in a mobile-first environment.
  • Familiarity with maintaining SLAs for mission-critical safety services.
  • Understanding of system design and the ability to meaningfully contribute to technical discussions.
  • Deep understanding of collaboration management tools such as JIRA, Confluence, Google Suite, and Figma.
  • Experience leveraging AI-powered tools (e.g., specialized LLMs) to automate routine program management tasks, improve documentation quality, and accelerate cross-functional communication.


As a full-time employee, you'll enjoy:

  • Flexible Vacation, 10 Sick Days
  • Time off to volunteer and charitable donations matched up to $15,000 annually
  • Comprehensive health, vision, and dental coverage
  • 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
  • 100% paid parental leave (including for non-birthing parents) and family forming benefits
  • Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual $3,000 stipend for your professional development
  • Investment in your wellness: access to mental health support via Modern Health, paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
  • Free subscription to Tinder Platinum


$160,000 - $175,000 a year

The salary range for this position is $160,000 - $175,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

About Match.com

Match.com is an online dating service that was launched in 1995. The service is available in over 50 countries and is available in 12 languages. Match.com is owned by Match Group, which also owns other dating services such as Tinder, OkCupid, and Hinge. The company has been involved in several lawsuits, including a lawsuit filed by the Federal Trade Commission in 2019 alleging that the company used fake love interest ads to trick consumers into buying subscriptions.
Learn more about Match.com
Size
2,500 employees
Market Cap
$11.1 billion
Industry
Net Income
$128.5 million
5 Year Trend
+21.7%
Revenue
$2.3 billion
NASDAQ

Similar Jobs

More Jobs at Match.com

More Consumer Technology Jobs

Find similar Sr. Technical Program Manager, Trust & Safety jobs: