Otis Worldwide Corporation

Sr Supervisor, Service Ops

Otis Worldwide Corporation$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma required; BA/BS preferred or equivalent work experience (5+ years)
  • Preferred experience leading a team of technicians
  • Elevator industry experience desired but not mandatory
  • Strong communication and leadership abilities
  • Proficient in computer and technology use with strong business acumen
  • Passionate about customer service

Responsibilities

  • Ensure adherence to field safety protocols
  • Meet with customers to align on expectations and obligations
  • Direct field maintenance and contractual service operations
  • Conduct education and training for field workforce
  • Manage customer quality assurance while overseeing labor and material expenditures
  • Enhance efficiency through route schedule and callback management
  • Provide technical support and assist in sales estimations

Benefits

  • Long-term employment contract with a market leader in a stable industry
  • Competitive compensation aligned with local standards
  • Customized local benefits including vacation and bonuses
  • Intensive training in technology, processes, and soft skills
  • Access to a collaborative environment with experienced colleagues
Full Job Description
Date Posted:
2026-05-01
Country:
Canada
Location:
LOC13035 Unit 7 777 64th Ave S.E,Calgary,Alberta,T2H 2C3,Canada
Otis is growing and we are recruiting a Service Supervisor for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:
  • Ensure all aspects of field safety
  • Meet with customers to ensure obligations and expectations are achieved
  • Direct the performance of field maintenance and contractual service operations
  • Conduct field education training with field workforce
  • Maintain customer quality assurance, managing the expenditure of labor and materials
  • Improve efficiencies, managing route schedules and callback rates
  • Provide technical support, participating in sales estimation / proposals as required
  • Authorize repair orders and tracking completion
  • Lead change to better efficiency and communication


What you will need to be successful
  • High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
  • Experience with leading a team of technicians is preferred
  • Elevator industry experience is desired, but not required
  • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, business acumen and a passion for customer service.


What's In it For Me / Benefits
  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
  • We offer you remuneration in accordance with local standards plus:
  • Customize for local benefits here including vacation and bonuses
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.


Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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