Uber

Sr Strategy & Planning Associate, Pickup Merchant/GTM Lead

Uber$131K — $145K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in program management, operations, or finance
  • Proven ability to manage complex, global projects with multiple stakeholders
  • Strong understanding of P&L components for cost-saving opportunities
  • Passion for creating scalable processes from ambiguous situations
  • Bachelor's degree in a relevant field

Responsibilities

  • Manage the execution plan of the global 'Growth Bet' program
  • Lead projects to enhance program margin profile, targeting cost reduction
  • Identify and automate manual operational processes for scalability
  • Own governance cadence with regular business reviews to track targets
  • Standardize best practices across markets for consistency in operations

Benefits

  • Participation in Uber's bonus program
  • Potential equity awards and other compensation types
  • Eligibility for a 401(k) plan
  • Various employee benefits
Full Job Description
Job Description

About the Role

Scaling Uber's largest growth bet requires operational excellence and rigorous execution. We are looking for a Senior Operations Manager with a strong program management lens to drive the global Pickup program. You will be the "engine room" of the team, ensuring our 3-Phase Growth Bet plan is executed on time across all regions, while leading special projects focused on improving the margin profile of the business.

What You'll Do
  • Global Program Governance: Manage the "Growth Bet" execution plan. You will coordinate with regional leads in US&C, EMEA, and APAC to track progress against the 3 phases: Foundations, ISP Setup, and Execution
  • Margin & Profitability Projects: Lead special projects designed to improve the program's margin profile. This includes workstreams on reducing Unfulfilled Order (UFO) costs, fraud mitigation, and optimizing variable spend
  • Operational Scalability: Identify manual processes (e.g., manual merchant outreach, menu updates) and partner with CommOps and Tech to build automated, scalable solutions
  • Business Rhythm: Own the global governance cadence, including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs). You will ensure we are tracking against our Gross Bookings and Trip targets
  • Cross-Regional Standardization: Ensure best practices (playbooks) for audit processes and merchant onboarding are shared and standardized across markets (e.g., taking learnings from the US ISP sprint and applying them to the UK/FR)

Basic Qualifications
  • 4+ years of experience in program management, operations, or finance
  • Project Management: Proven ability to manage complex, global projects with multiple stakeholders and timelines
  • Financial Literacy: Strong understanding of P&L components. Ability to identify cost-saving opportunities and drive efficiency projects
  • Process Oriented: A passion for building structure out of ambiguity and creating scalable processes
  • Bachelor's degree

Preferred Qualifications
  • PMP or similar project management certification
  • Experience working with central and regional teams in a matrixed organization
  • Experience with fraud or risk operations
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Responsibilities

For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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