CIBC

Sr. Specialist Client Support

CIBC$80K — $90K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of client support experience in a fast-paced Commercial Banking environment
  • Proficiency in cash management, loan experience, and portfolio management
  • Strong written and verbal communication skills
  • Ability to engage with senior management and business partners effectively
  • Critical thinking abilities to notice details and inform decision-making

Responsibilities

  • Provide high-quality customer service to clients and prospects in Commercial Banking
  • Handle incoming calls and emails to address client requests professionally
  • Collaborate with Relationship Managers to assist clients with daily needs
  • Make recommendations on client matters to meet work objectives
  • Support best practices in client engagement and service delivery

Benefits

  • Medical, Dental, Vision insurance options
  • Health Savings Account
  • Life and Disability insurance
  • Paid Time Off including Sick Leave, Parental Leave, and Vacation
  • 401(k) retirement plan
  • Flexible hybrid work arrangement
  • Special perks for team members
Full Job Description
What you’ll be doing

The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

How You’ll Succeed

  • Client engagement - Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.

  • Relationship building - Grow your internal network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

  • Strategic Minded - You’ll build and execute on communication strategies with the support of the Relationship Managers to use your critical thinking skills to assist the client with their daily needs.

Who You Are

  • You demonstrate experience in supporting high profile clients working in a fast-paced environment.​

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You are a strong communicator. You understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management.

  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.


At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $80,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What you need to know

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

IL-Chicago, 120 S LaSalle St Fl 6

Employment Type

Regular

Weekly Hours

40

Skills

Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Multitasking, Personal Organization, Service Improvement, Work Collaboratively

About CIBC

The Canadian Imperial Bank of Commerce is a Canadian multinational banking and financial services corporation headquartered in Toronto, Ontario. The bank is headquartered at Commerce Court in the city's Financial District. CIBC's Institution Number is 010, and its SWIFT code is CIBCCATT. It is one of two Big Five banks founded in Toronto, the other being the Toronto-Dominion Bank. The Canadian Imperial Bank of Commerce was formed through the June 1, 1961, merger of the Canadian Bank of Commerce and the Imperial Bank of Canada, the largest merger between chartered banks in Canadian history. The bank has four strategic business units: Canadian Personal and Business Banking, Canadian Commercial Banking and Wealth Management, U.S. Commercial Banking and Wealth Management, and Capital Markets. It has international operations in the United States, the Caribbean, Asia, and United Kingdom; Globally. CIBC serves more than eleven million clients, and has over 40,000 employees. The company ranks at number 172 on the Forbes Global 2000 listing.
Learn more about CIBC
Market Cap
$43.5 billion
Industry
Founded
1867
5 Year Trend
+8.8%

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