Job Description

Senior Software Engineer IVA/Chabot Developer

Location: Kansas City, MO/ Hybrid

About the Role

The Senior Software Engineer role will primarily be responsible for designing, developing, implementing and maintaining informational technology solutions for our global contact center.

How You Will Make an Impact

• Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
• Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications
• Implement NLU training strategies, intent management, and dialog flow optimization
• Write clean, maintainable code following object-oriented programming principles
• Participate in code reviews and maintain version control using Git/GitHub
• Track and manage work items using Atlassian Jira and Agile methodologies
• Troubleshoot production issues and optimize IVA performance

Required Experience

Minimally requires a Master's degree and 1 years of related experience, Bachelor's degree and 3 years of related experience, or high school degree and 5 years of related experience.

What Sets You Apart (preferred qualifications)

• Python development experience
• Java development experience
• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of CI/CD pipelines and DevOps practices
• Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
• Understanding of NLP/NLU concepts and machine learning fundamentals
• Experience with API testing tools (Postman, SoapUI)

Join SS&C, where innovation meets global opportunities. Click here to apply.

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SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

New Jersey: The expected base salary for the position is between 150000 USD to 175000 USD. New York: The expected base salary for the position is between 150000 USD to 175000 USD. Washington: The expected base salary for the position is between 150000 USD to 175000 USD. California: The expected base salary for the position is between 150000 USD to 175000 USD. Colorado: The expected base salary for the position is between 150000 USD to 175000 USD. Maryland: The expected base salary for the position is between 150000 USD to 175000 USD. Illinois: The expected base salary for the position is between 150000 USD to 175000 USD. Massachusetts: The expected base salary for the position is between 150000 USD to 175000 USD. Minnesota: The expected base salary for the position is between 150000 USD to 175000 USD. Vermont: The expected base salary for the position is between 150000 USD to 175000 USD. Hawaii: The expected base salary for the position is between 150000 USD to 175000 USD. District of Columbia: The expected base salary for the position is between 150000 USD to 175000 USD.

In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.

Applications will be accepted on an ongoing basis until the position is filled.