American Express

Sr Software Engineer I - Global Servicing Technology

American Express$120K — $150K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field (advanced degree preferred).
  • 8+ years of commercial software development experience essential.
  • Proficient in distributed systems and application development, particularly Java and Python.
  • Hands-on experience with frameworks like Spring Boot, and technologies such as Kafka, Relational and NoSQL databases.
  • Experience developing solutions on Google Cloud Platform, leveraging tools like Big Query and Vertex AI.
  • Strong understanding of CI/CD practices and automated release management tools like Maven and Jenkins.
  • Leadership experience with effective communication skills to engage diverse stakeholders.

Responsibilities

  • Provide engineering direction and collaborate with teams to enhance continuous delivery.
  • Drive user story elaboration and develop software applications with automation tools.
  • Own technical aspects for assigned software applications including architecture and design.
  • Engage in hands-on code development, API specifications, and testing during sprints.
  • Promote consistent development practices with shared tools and components.
  • Gain deep understanding of system integrations within supported domains.
  • Work with product managers on feature planning and blueprints.
  • Identify and advocate for the adoption of new technologies to address challenges.

Benefits

  • Competitive base salaries with bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and wellness support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with various arrangements available.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Access to global wellness centers with medical staff.
  • Confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Responsibilities

  • Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery.
  • Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.
  • Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications.
  • Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.
  • Drive consistent development practices - tools and common components.
  • Develop deep understanding of tie-ins with other systems and platforms within the supported domains.
  • Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.
  • Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.
  • Effectively communicate to internal and external business partners on solution design.


Qualifications

  • Bachelor's Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.
  • 8+ years of commercial software development experience.
  • Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java and Python.
  • Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases.
  • Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage , Big Query and Vertex AI and leveraging GCP services for specific feature implementations.
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline.
  • Experience with automated release management using Maven, Salt, Git, Jenkins.
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
  • Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux.
  • Good understanding of data structures, algorithms, and design patterns.
  • Experience on the Python would be a plus.
  • Great written communication and documentation abilities.
  • Looks proactively beyond the obvious for continuous improvement opportunities.
  • Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable.
  • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
  • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
  • Experience building and integrating AI/ML solutions into production systems.
  • Familiarity with machine learning frameworks and libraries such as TensorFlow, PyTorch.
  • Hands-on experience with Generative AI technologies (e.g., LLMs), prompt engineering, and AI-powered application development.
  • Experience leveraging platforms such as Vertex AI for model development, deployment, and monitoring.
  • Awareness of responsible AI practices, including model governance, bias mitigation, and explainability.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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