Amazon

Sr. Software Dev Engineer, Customer360

Amazon$168K — $227K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of professional software development experience
  • Proficient in one or more programming languages
  • Experience in leading system design and architecture
  • Background in mentoring and leading engineering teams
  • Full software development life cycle experience preferred

Responsibilities

  • Lead software development across the entire lifecycle from design to maintenance
  • Architect solutions for ingesting and retrieving customer data
  • Drive engineering best practices and source control management
  • Coach and mentor engineers on technical challenges
  • Collaborate with cross-functional teams to translate business needs into systems
  • Influence technical decisions and advocate for optimal solutions
  • Contribute to the technical roadmap and management of operational practices

Benefits

  • Comprehensive health insurance options including medical and mental health support
  • 401(k) matching for retirement savings
  • Generous paid time off and parental leave policies
  • Support for adoption and surrogacy expenses
  • Flexible Spending Accounts for additional savings options
Full Job Description
Customer360 is Amazon's customer memory, the centralized system that captures, reconciles, and retrieves everything we know about each customer across every Amazon experience. This unified memory powers AI-driven personalization where a preference stated once is understood everywhere, from shopping on Amazon.com, to watching Prime Video, to talking with Alexa.

As a builder on Customer360, you'll work at the intersection of large-scale data systems and AI. You'll lead software development for infrastructure that ingests customer signals across Amazon, powers contextual retrieval for AI experiences, and enables privacy-by-default data sharing at scale.

We're looking for an SDE III who leads their team's software development across the full lifecycle: working backwards from the customer, technical design, implementation, testing, deployment, and maintenance. You'll own your team's architectural direction, work on problems where the customer case is defined but the technology strategy is not, and deliver systems serving hundreds of millions of customers across real-time data pipelines, retrieval systems, privacy infrastructure, and AI integrations.

You'll drive engineering best practices, coach and mentor multiple engineers, and ensure the quality and coherence of your team's software. You'll balance short-term delivery against long-term architecture, identify one-way-door technical decisions, and advocate for the right solutions. You'll ensure your team has strong operational practices with correct alarms, telemetry, runbooks, and retrospective processes.

You'll partner with principal engineers, applied scientists, and product leaders to translate customer and business needs into robust, scalable systems. You'll lead inclusive, constructive dialogue when disagreements arise and build consensus on the best path forward. We expect you to proactively identify gaps, resolve root causes of endemic problems, and drive solutions to completion, including influencing decisions in systems you depend on.

Your work will have high visibility across the organization. Your team will be stronger because of your presence but will not depend on your presence to be successful. You'll contribute to our technical roadmap and help shape how Amazon understands its customers.

If you want to lead systems at Amazon scale and have the technical depth and ownership mindset to drive them forward, Customer360 is the place.

BASIC QUALIFICATIONS

- 5+ years of non-internship professional software development experience

- 5+ years of programming with at least one software programming language experience

- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience as a mentor, tech lead or leading an engineering team

PREFERRED QUALIFICATIONS

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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