Senior ServiceNow Developer Remote (Onsite as needed)
Local Atlanta Candidates Only
Description: Diversified Systems is searching for a Senior ServiceNow Developer to design, implement, and optimize solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of ServiceNow.
Responsibilities: - Design, develop, and implement ServiceNow solutions, including customizations and integrations.
- Collaborate with stakeholders to gather, analyze, and refine requirements.
- Customize and configure ServiceNow applications, modules, and workflows.
- Troubleshoot and resolve technical issues on the ServiceNow platform.
- Develop and maintain technical documentation, including system designs and user guides.
- Mentor junior developers and contribute to the team's technical growth.
- Stay updated on the latest ServiceNow features and industry best practices.
- Ensure compliance with coding standards, security policies, and best practices.
- Conduct code reviews and actively participate in design discussions.
- Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field required.
- 5+ years of hands-on experience with ServiceNow development and administration required.
- Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS required.
- Strong understanding of ITSM and ITOM processes, including workflows and automation required.
- Proven experience with ServiceNow modules such as ITSM (IT Service Management), CSM (Customer Service Management also called PSDS), and HAM (Hardware Asset Management) required.
- Familiarity with Agile/Scrum methodologies for project delivery required.
- Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) highly desired.
- Excellent problem-solving skills and attention to detail required.
- Strong communication and collaboration skills to work effectively with cross-functional teams required.
- 6 years of ServiceNow platform expertise (development, configuration, integration) required.
- 6 years of JavaScript and scripting knowledge required.
- 6 years of API integration (REST/SOAP web services) required.
- 6 years of ITSM and ITOM process optimization required.
- 6 years of ITSM, CSM, HAM, and FSM experience required.
- 6 years of Agile/Scrum project delivery required.
- 6 years of technical documentation and system design required.
- 6 years of troubleshooting and analytical thinking required.
