Motorola Solutions

Sr Project Management Analyst

Motorola Solutions • $105K — $120K *
US-Anywhere
+ 23 other locationsRemote
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25, or Military fields.
  • U.S. citizenship required; must obtain a security clearance.
  • Bachelor's degree or equivalent experience in relevant fields.
  • Previous military or DoD experience preferred.
  • Valid driver's license without traffic violations required.

Responsibilities

  • Analyze system performance metrics and report on SLA performance.
  • Collaborate across departments to resolve quality issues.
  • Act as the quality point of contact for key customers.
  • Lead root cause analysis and ensure issue resolution.
  • Manage product quality support and containment actions.
  • Support the development and management of Motorola Technical Notifications (MTNs).
  • Manage customer transactional surveys and provide feedback reports.

Benefits

  • Incentive bonus plans.
  • Medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • 10 paid holidays each year.
  • Generous paid time off packages.
  • Employee stock purchase program.
  • Paid parental and family leave.
Full Job Description
Job Description

Motorola Solutions (MSI) is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high-quality products and services throughout the deployment lifecycle. As part of a strategic quality team, you will address complex customer issues and drive service excellence.

This role will manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program. Key responsibilities include generating weekly, monthly, quarterly, and annual reports focused on systems analysis and Service Level Agreement (SLA) performance.
  • Data Analysis & Reporting:Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data. Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military. Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance.
  • Cross-Functional Collaboration: Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues.
  • Customer Interface:Act as the primary quality representative for strategic customers. Manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders.
  • Issue Resolution: Lead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customer.
  • Provide product quality (HW/SW) support
    • Manage containment
    • Ensure proper RCA is conducted
    • Provide stakeholder guidance, communicate status, set expectations
    • Assume decision making authority for warranty/replacement transactions (PLAN-X, SP Authorizations)
  • Provide Motorola Technical Notification (MTN) Support
    • Work with the Product Group on a program to reduce the complexity and volume of MTNs being released
    • Engage in the development of MTNs to ensure they carefully account for customer experience and the fields ability to efficiently and successfully implement them
    • Manage Cost of Poor Quality (CoPQ) related to MTNs
  • Transactional Survey Support
    • Manage the SDI, Service and Upgrade Operations (UO) transactional surveys
    • Submit surveys to customers
    • Track and update field team on responses
    • Ensure all customer issues get resolved
    • Provide the field team with reports on response rates and scores
  • Field Updates: Provide field teams with regular updates on customer engagements and resolution status, including in-person meetings as required.
  • Software Proficiency: The ability to use standard business software (e.g., Google Suite, Microsoft, email, spreadsheets, scheduling software).
  • Motorola Technologies: Deep understanding of Motorola Solutions P25 Trunking Network Systems, Motorola radio systems and their application, Radio Frequency (RF) theory. As well, excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.


Candidate Requirements:
  • 5+ years of experience in one of the following: Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the Military.
  • Ability to travel 25-50% to engage with strategic customers and field teams. This role is remote however, calls will occur during EST hours.
  • Previous military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferred.
  • U.S. citizenship is mandatory.
  • Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
  • The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employment.
  • Required background clearance(s) as mandated by government customer(s) must be obtained.
  • A valid driver's license without traffic violations is required.


#LI-CC1

Target Base Salary Range: $105,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • Bachelors Degree OR 5+ years of experience in one of the following: LMR, RF Systems, Data Analytics, Quality, Reporting, Motorola equipment, Telecommunications, Public Safety, Engineering, Networking P25, WAVE VoIP, or Military experience.
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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