This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program.
Salary Range: $115,000.00 - $135,000.00 (depending on level of prior experience) + Monthly bonus potential, full benefits (health, dental, vision, prescription), & 401(k)
Responsibilities - Act as primary point of contact for the customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Required Skills:- Must be an organized, detail oriented, and self-motivated individual.
- Strong analytical, problem solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Have the ability to work independently and as part of a team.
- Flexibility to travel is required.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- SQL knowledge is a plus.
- Ability to interpret and comprehend contract language is a plus.
Required Experience:- B.S. Degree in Business, Project Management, Supply Chain or related discipline.
- 5-10 years Program, Project, or Operations Management experience in a fast-paced operation.'
- Must have warehouse operations experience.
- 4+ years' experience within a high volume supply chain/distribution operations and logistics environment.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- Experience in the telecommunications or cable industries is preferred.
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization- United States (Required)
- Must be 18 years of age
Applications will be accepted on a rolling basis
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
