The Recruiting Technology Integration (RTI) organization is seeking a Sr. Program Manager to define and drive the delivery of product features and process improvements that enable recruitment at scale. This role functions as the business owner and strategic lead for one or more features within the Talent Acquisition product ecosystem, partnering closely with business customers and technical teams to translate operational needs into measurable solutions.

You are responsible for the planning, execution, and delivery of one or more features related to existing Talent Acquisition products. You may be embedded within a single team, focused on the vision for their product features, or you may work across teams. You know how to delight customers. Your work impacts a product's customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, quality, ROI), team goals, and may impact organization-level goals. You work independently, seeking direction when needed.

What We're Looking For

Success in this role requires exceptional written and verbal communication skills, strong influence, and structured thinking. You must be able to craft compelling narratives for senior leadership, facilitate complex discussions across diverse stakeholder groups, and drive clarity across multiple product teams without direct authority. You should be comfortable operating in ambiguity, translating complex business needs into actionable requirements, maintaining momentum across interdependent workstreams, and balancing competing priorities while keeping customer needs at the center of decision-making.

You are data-driven and understand a broad range of analytics techniques. Your verbal and written style is clear and concise - you are able to transform raw thoughts into clear documentation and direction.

Key job responsibilities

Product Strategy & Customer Obsession
• Act as the Voice of the Customer, articulating recruiter, candidate, and stakeholder needs and translating them into clear business use cases, prioritizing technical requirements with product managers, and compelling narratives for senior leadership
• Follow Amazon program management best-practices and work backward from the customer; participate in in-person customer research and user studies
• Identify interesting use cases and clarify how they differ from existing solutions; provide stakeholders with insights into market opportunities
• Refine business use cases and justifications to support prioritization decisions and demonstrate return on investment
• Ensure usability studies include diverse customer sets and perspectives

Requirements & Delivery
• Act as the programmatic business owner for Amazon Talent Acquisition product or process domains, working with subject-matter experts to design ideal-state workflows, identifying where to improve process and technology, and standardizing processes to remove operational complexity and enable effective product outcomes
• Translate customer pain-points and operational needs into clear functional requirements or UX designs in partnership with technical teams for strategic documentation (e.g., PR/FAQs, BRD, LRD)
• Partner with UX designers to mockup and prototype features (when appropriate), confirming the design meets customer and business needs.
• Ensure plans account for compliance requirements (e.g., legal, financial, data privacy/security), localization (e.g., language, regional requirements), and accessibility (e.g., people with disabilities)

Stakeholder Communication & Alignment
• Communicate clearly and directly with customers and end users, ensuring the right information reaches the right people at the right time.
• Establish and maintain mechanisms to keep all stakeholders aligned on expectations, progress, and delivery timelines, proactively escalating impasses to maintain momentum
• Identify "Go to Market (GTM)" stakeholders and clearly articulate feature scope, timeline, owners, risks, and mitigation steps
• Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., "Path to Green"), and escalating appropriately
• Drive constructive discussions that help users, designers, developers, legal, compliance, and sales teams reach consensus

Data & Performance
• Be data-driven; understand the risk of acting on a vocal minority and apply a broad range of analytics techniques appropriately
• Define, monitor, and build solutions that improve key success metrics (KPIs); identify and research anomalies in performance and escalate findings or drive resolution
• Analyze product feature launches and perform post-mortem analysis on efficacy, issues experienced, and lessons learned
• Develop and deliver operational reporting for updated processes to drive standards across multiple business segments at launch.

Change Management & Launch
• Develop and execute change management strategies to support the successful rollout and sustained adoption of new features
• Apply process improvement methodologies (e.g., Lean Six Sigma, DMAIC, or equivalent frameworks) to map current-state and future-state workflows, identify inefficiencies, and define scalable processes and mechanisms for recruiting or PXT-related operations
• Develop and deliver Standard Operating Procedures (SOPs), process documentation, and operational readiness materials to ensure teams are equipped and prepared at launch
• Oversee the launch process, including deployment to Beta/Production; review features to ensure they meet acceptance criteria and escalating when needed if features do not meet user expectations
• Manage post-launch support plans (e.g., triage, issue/ticket management), run retrospectives, and hold post-mortems
• Drive adoption by helping users understand the reasons and benefits for product and process changes with documentation and resources, and ensuring users have proper training to use new capabilities

People & Culture
• Help recruit, interview, mentor, and develop others

A day in the life

In this role, you will work across technical, programmatic, and recruitment teams, serving as the connective tissue between Talent Acquisition business needs and technical solution delivery. On a typical day, you may partner with technical product managers to define business requirements and clarify use cases, review designs and workflows to ensure business needs are fully represented, analyze performance metrics to identify optimization opportunities, and coordinate and action launch readiness efforts and change management.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience using data and metrics to determine and drive improvements

- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

- Experience in managing multiple, competing priorities simultaneously

PREFERRED QUALIFICATIONS

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience developing and implementing new strategies and procedures

- Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight

- Experience managing product or program launches end-to-end, including beta deployments, acceptance criteria reviews, and post-launch retrospectives

- Exposure to compliance requirements such as data privacy, accessibility, and localization in product design

- Demonstrated ability to develop and deliver Standard Operating Procedures (SOPs), process documentation, and operational readiness materials to support successful product or process launches

- Experience mentoring or developing junior team members

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually