Sr Operations Manager

Communications Test Design, Inc.

$100K — $120K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7+ years of management experience in a high-volume environment
  • Proven track record of operational excellence
  • Exceptional leadership and communication skills
  • Strong problem-solving and decision-making abilities
  • Advanced understanding of Project Management principles
  • Proficient in warehouse management systems (WMS) and MS Office
  • Familiarity with OSHA regulations

Responsibilities

  • Oversee multiple departments to ensure smooth daily operations
  • Provide performance reports to senior management
  • Communicate with management and customers to meet Service Level Agreements (SLAs)
  • Develop and implement operational policies and procedures
  • Manage financial performance and participate in P&L calls
  • Monitor inventory levels and optimize management processes
  • Lead and motivate warehouse staff, fostering a high-performing culture

Benefits

  • Weekly pay every Thursday
  • Monthly Incentive Bonus
  • Positive, team-oriented workplace
  • Health, Dental, Vision, & Prescription Coverage
  • Paid holidays, vacation, & sick/personal time
  • Life insurance and disability insurance
  • Employee assistance program and tuition reimbursement
Full Job Description
1st Shift: 6:00 AM- 2:30 PM

Pay: $100,000.00 - $120,000.00 (depending on level of prior experience) + monthly bonus potential + full benefits (Health, Dental, Vision) + 401(k)

Applications will be accepted on a rolling basis.
  • Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations.
  • Providing regular reports and updates to senior management on the performance and progress of
    operational initiatives.
  • Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
  • Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
  • Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management
  • Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
  • Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
  • Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
  • Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
  • Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
  • Provide the next level of support for escalated issues during work shifts.
  • Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
  • Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making.
  • Ensure compliance with health and safety regulations, company policies, and industry standards
    to maintain a safe working environment for employees and visitors.
  • All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:
  • 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
  • Demonstrates a track record of driving operational excellence and delivering measurable results.
  • Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
  • Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
  • Advanced understanding of Project Management principles and the criticality of deadline prioritization.
  • Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines
  • Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  • Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
  • Familiarity with OSHA regulations and standards

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
  • Weekly pay every Thursday
  • Monthly Incentive Bonus
  • Positive, team-oriented, inclusive workplace
  • Health, Dental, Vision, & Prescription Coverage
  • Paid holidays, vacation, & sick/personal time


Preferred Skills and Experience:
  • Experience working with UKG and Kronos.
  • Experience in supervising temporary staff.
  • Technical background.

Educational Requirements
  • Bachelor's degree preferred in a related field or equivalent work experience.

Physical Demands and Working Conditions
  • Warehouse environment.
  • May require travel.

Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Tuition reimbursement

Work Authorization
  • United States (Required)
  • Must be 18 years of age

Working Days
  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

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