Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, secure, operate, and get the best performance out of their streaming media workloads.

Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customers are set-up for success. We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to become a trusted advisor and team member.

Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events and other media workloads.

Depending on a customer's needs, you may also work closely with members of AWS Professional Services. While this role is not expected to develop software within the AWS services, a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate and innovate in this position. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities

As an Enterprise Account Engineer specializing in media delivery, you will:

* Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery

* Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance

* Interface with customer project managers and technical owners to understand key technical and operations requirements

* Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success

* Collaborate with CloudFront and Edge Security teams to drive key customers' success initiatives

* Oversee media delivery performance by monitoring both customer and service metrics

* Identify, troubleshoot, mitigate and resolve complex video delivery performance problems

* Own customer-facing and internal communication during production impacting incidents

* Work independently with customer engineering and operations teams

* Build training materials, runbooks, and operational plans to help a key expanding team

A day in the life

As a Sr. EAE, you will work daily with customers, Support Engineering, and multiple service teams to continuously raise the experience and bar for our customers and technical bar internally. Activities might range widely from helping a customer design their architecture, working with service teams to help define roadmap to developing custom solutions or delivering talks and influencing the internal technical communities.

About the team

This is a highly specialized team focused on Media Delivery architectures and workloads end-to-end. We work with most of the largest names in Broadcasting, Over-the-Top (OTT), Gaming, Sports, and Media and Entertainment space. We collaborate on complex architecture, maintain a very high bar in design, advisory, and support for our customers. This is a fast-paced environment, and to thrive here, you must bring Customer Obsession, a high tendency to innovate and simplify, a high operational bar, and an unmatched passion for media technologies.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

- 5+ years of design/implementation/operations/consulting with distributed applications experience

- 5+ years of technical engineering experience

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Knowledge of of cloud based architecture, cloud services and experience in customer facing roles

- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences

- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Beverly Hills - 153,600.00 - 207,800.00 USD annually

USA, CA, Sunnyvale - 176,600.00 - 239,000.00 USD annually

USA, MA, BOSTON - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, TX, Austin - 153,600.00 - 207,800.00 USD annually

USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually

USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

USA, WA, Bellevue - 153,600.00 - 207,800.00 USD annually

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually