Job Summary The
Sr Manager, Vendor Management Business Operations is responsible for developing and managing relationships with third-party vendors and to ensure quality, performance, cost-effectiveness, and compliance with organizational standards. This role works cross-functionally with internal stakeholders to optimize vendor performance, negotiate contracts, mitigate risks, and drive value from vendor partnerships.
Key ResponsibilitiesVendor Relationship Management- Develop and maintain strategic relationships with vendors and suppliers.
- Oversee and manage vendor workforce operations exceeding 300+ vendor personnel, ensuring appropriate staffing levels, workforce planning, productivity, performance management, training compliance, and alignment with business objectives and service level commitments.
- Resolve vendor performance issues and escalate concerns when necessary.
Strategic Sourcing- Lead vendor selection, onboarding, and contract negotiation processes.
Contract Negotiation- Manage contract renewals, amendments, and termination processes.
Performance Management- Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
Financial Analysis- Analyze vendor spend, performance metrics, and market trends to support strategic decision-making.
- Track operational trends, forecasting needs, and capacity planning to support business growth.
- Manage monthly vendor operating budgets, ensuring expenses are tracked, forecasted, and aligned with approved financial plans and organizational objectives
Risk Assessment & Mitigation- Ensure vendor compliance with company policies, regulatory requirements, and security standards.
- Assess and mitigate vendor-related risks, including financial, operational, and compliance risks.
Stakeholder Management- Collaborate with Procurement, Finance, Legal, Operations, and business stakeholders on vendor-related activities; to monitor vendor spend, reconcile invoices, investigate billing discrepancies, and ensure timely payment processing.
Data Analysis & Reporting- Track operational trends, forecasting needs, and capacity planning to support business growth.
- Maintain accurate vendor records, documentation, and reporting.
Continuous Improvement- Identify opportunities for cost savings, process improvements, and operational efficiencies.
Communication & Influencing Skills- Conduct regular business reviews with vendors to assess performance, identify issues, and implement improvement plans.
Requirements:- Strong negotiation and contract management skills.
- Experience managing vendor performance and supplier relationships.
- Excellent analytical, communication, and problem-solving abilities.
- Proficiency with Microsoft Office Suite, particularly Excel and Power BI.
- Ability to manage multiple priorities and work effectively with cross-functional teams.
Qualifications:Education: Bachelor's degree in business administration, Supply Chain Management, Finance, Operations, or a related field. Substantial professional experience may be considered in lieu of a formal degree.
Experience: 5+ years of experience in vendor management, procurement, sourcing, supply chain, or contract management.
Working ConditionsRemote
Supervisory Responsibility (if applicable): This role currently does not include direct people management responsibilities but may do so in the future based on business needs.
Compensation Range: $149,000 - $155,000 annually.This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
