Sr. Manager JD
Job Description
The Opportunity
Ultimate Success is Adobe’s Customer Experience Orchestration offering contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager for Technical Account Management your goal is to lead, coach, develop, and mentor a team of Technical Account Managers.
Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Ultimate Success customers. TAMs produce and deliver a prescribed set of technical services specifically designed to help Customers maintain operational health, while adopting new solutions and functionality to fully realize their investment.
You will have successfully led a software and/or SaaS-based technical team in Professional Services, Support, Delivery, or Technical Account Management. You are a great communicator, have strong executive presence, perform well under pressure, have customer facing experience, have managed a book of business of $300M ARR or greater, are service and customer centric and have experience with Adobe Digital Experience solutions.
What You’ll Do
Minimum of 7-10 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, consulting, or account management environment
- Proven track record of ability to manage a complex book as well as mentor the team simultaneously
- Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity
- Act as a role model to others: set an example of integrity, ethical behavior, and professionalism
- Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions
- Executive level communication skills (presentation, written, and verbal) to interact with all levels of professional staff
- Ability to explain complex concepts to direct reports, peers, customers and senior leadership simply and clearly in order to gain alignment and consensus with customers and partners
- Excellent problem-solving skills and ability to navigate complicated situations in a professional manner
- Excellent problem-solving skills and ability to navigate complicated situations in a professional manner
- Direct experience with Adobe solutions focused on a capability or product suite e.g. content supply chain, personalization, customer journeys, customer data acquisition and profile stitching
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $150,400 -- $269,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In Illinois, the pay range for this position is $169,400 - $245,300
In Washington, the pay range for this position is $177,100 - $256,500
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
