Job DescriptionThe Senior Manager, Rewards Checking Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Checking products and offerings.
This role is responsible for delivering seamless, integrated digital experiences for our customers while advancing growth and long-term sustainability for the business. It is focused on driving product and feature performance to optimize the Checking account opening and onboarding journeys by leveraging industry expertise, competitive insights, and customer experience data. The ideal candidate will demonstrate a proven ability to manage complex stakeholder environments, lead cross-functional initiatives, and deliver measurable results in a fast-paced, dynamic setting. Success in this role also requires strong risk management discipline, with the ability to effectively operate within a robust control framework while balancing innovation, compliance, and operational excellence.
Key Responsibilities- Lead the Account Opening and Onboarding workstream, serving as the primary point of contact for prioritization and development of business requirements supporting feature and capability launches
- Drive initiatives independently from ideation through execution, building cross-functional alignment, proactively identifying risks, and engaging leadership to remove roadblocks
- Develop deep expertise in digital customer journeys and operational processes that support our customers, championing best-in-class experiences and continuously identifying opportunities to improve performance and efficiency
- Translate business needs into clear, actionable requirements and partner closely with Product Development, Fraud, Risk, Legal, Compliance, Servicing, and other stakeholders to design and deliver high-impact product features
- Collaborate with Risk and Fraud partner teams to monitor product and features performance, balancing the customer experience with risk management for both customers and the enterprise
- Partner with Analytics to track performance metrics, generate actionable customer insights, and inform optimization strategies and roadmap prioritization
- Communicate strategic priorities clearly, aligning and mobilizing cross-functional teams to deliver against business objectives and support new product capabilities
QualificationsMinimum Qualifications- Demonstrated experience in product management, product marketing or similar role
- Exceptional interpersonal, communication, and influencing skills with the ability to synthesize data and strategy into clear executive-level messaging that drives business outcomes
- Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results
- Experience defining product features, customer journeys and business requirements
- Proven ability to manage multiple initiatives and prioritize effectively in deadline-driven environments
- Action-orientation, resourceful, and collaborative, with results driven mindset
- Intellectually curious, customer-focused, and comfortable challenging the status quo to drive innovation
- Positive "roll-up your sleeves" attitude, adaptable and effective in fast-paced, ambiguous, and evolving environments
- Comfortable working in more sophisticated technical and regulatory environments
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
