American Express

Software Engineer II - Global Servicing Technology

American Express$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years experience in cloud-native data engineering and scalable data pipelines.
  • Proficient in building batch and streaming data pipelines using Python, PySpark, Spark, Dataproc, or SQL.
  • Familiarity with Google Cloud Platform (preferred), AWS, or Azure services like BigQuery or Pub/Sub.
  • Understanding of data management concepts including ETL/ELT, data quality, and canonical data modeling.
  • Experience integrating systems using REST APIs, event streaming, and messaging technologies.
  • Proficiency in SQL and familiar with relational and NoSQL databases for analytics.
  • Exposure to customer interaction data and CCaaS platforms is a plus.

Responsibilities

  • Analyze technical requirements to design and develop high-quality software applications.
  • Design and enhance scalable application components and RESTful APIs.
  • Engage in technical design discussions to optimize solution architecture.
  • Write clean, maintainable code and perform testing to ensure software quality.
  • Conduct code reviews to uphold best engineering practices and standards.
  • Collaborate with cross-functional teams to refine project requirements and deliver on time.
  • Troubleshoot production issues and lead initiatives for application reliability.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% company match on retirement savings.
  • Free financial coaching and well-being support.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Flexible working arrangements (hybrid, onsite, or remote).
  • 20+ weeks paid parental leave for all parents, irrespective of gender.
  • Access to wellness centers and counseling support programs.
Full Job Description
Responsibilities

  • Analyze user stories and technical requirements, and design, develop, test, and maintain high-quality software applications and services.
  • Design, develop, and enhance application components, RESTful APIs, and microservices while ensuring scalability, performance, and maintainability.
  • Participate in technical design discussions and contribute to solution design and architecture for assigned features and components.
  • Develop clean, efficient, and well-documented code, perform unit and integration testing, and support automation initiatives to improve software quality.
  • Participate in code reviews and contribute to maintaining engineering standards, development best practices, and reusable components.
  • Collaborate with Product Managers, Architects, QA, and cross-functional teams to refine requirements, estimate work, and deliver features in an Agile environment.
  • Troubleshoot, debug, and resolve production issues while supporting application reliability and continuous improvement initiatives.
  • Develop a strong understanding of application architecture, business processes, and integrations with enterprise platforms and services.
  • Contribute to CI/CD automation, DevOps practices, and application monitoring to improve development efficiency and operational stability.
  • Evaluate and recommend improvements to existing solutions, tools, and development practices to enhance application performance and developer productivity.
  • Effectively communicate technical solutions, implementation approaches, and progress to team members and business stakeholders.


Qualifications

  • 4+ years of experience designing and developing cloud-native data engineering solutions and scalable data pipelines.
  • Experience building batch and streaming data pipelines using technologies such as Python, PySpark, Spark, Dataproc, SQL, or equivalent distributed data processing frameworks.
  • Experience developing on Google Cloud Platform (preferred) or AWS/Azure using services such as BigQuery, Cloud Storage, Pub/Sub, Dataproc, Cloud Functions, Cloud Run, or equivalent cloud-native data services.
  • Strong understanding of data ingestion, ETL/ELT, data transformation, data quality, metadata management, and canonical data modeling.
  • Experience integrating enterprise applications and cloud platforms using REST APIs, event streaming, webhooks, messaging technologies, and batch data ingestion.
  • Experience working with Apache Kafka, Google Pub/Sub, or similar messaging and event streaming platforms.
  • Strong proficiency in SQL, data modeling, and working with relational and NoSQL databases to support analytical and operational workloads.
  • Familiarity with CCaaS platforms and customer interaction data, including voice, chat, IVR, dialers, Agent Assist, STT/TTS, conversation transcripts, interaction events, and operational metrics.
  • Experience supporting enterprise analytics through BigQuery, data marts, semantic datasets, data virtualization, or Metrics as a Service platform.
  • Experience working in Agile environments with Git, CI/CD, and DevOps practices.
  • Strong analytical, troubleshooting, and problem-solving skills with excellent communication and collaboration abilities.
  • Demonstrated ownership, curiosity, and a passion for building scalable, reliable, and reusable data platforms.

Good to Have:
  • Experience with Java for developing backend services or data integration components.
  • Exposure to data virtualization, semantic data layers, customer interaction analytics, or customer journey analytics.
  • Familiarity with Generative AI, including LLMs, Retrieval-Augmented Generation (RAG), vector databases, semantic search, or AI-enabled analytics.
  • Experience with workflow orchestration tools such as Apache Airflow, Cloud Composer, or similar scheduling platforms.
  • Experience modernizing enterprise data platforms and migrating data workloads to Google BigQuery or other cloud-native analytical environments.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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