TaskUs

Sr. Manager, Operations

TaskUs • $90K — $120K *
Austin, TX 78745In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years experience as an Operations Manager, ideally in Fleet Safety & Recovery
  • Bachelor's degree preferred
  • Strong verbal and written communication skills
  • Ability to multitask across various responsibilities
  • Proven experience managing supervisors with advanced coaching techniques
  • Skills in performance management and team development
  • Strong analytical and organizational skills combined with a resilient attitude

Responsibilities

  • Manage daily operations in Fleet Safety & Recovery, focusing on performance, billing, and financial statements
  • Conduct weekly syncs with Operations Managers and Team Leads and provide one-on-one coaching as needed
  • Meet clients to foster business growth and maintain relationships
  • Interview and promote a strong culture among Operations Managers and Team Leads
  • Drive performance management and improve employee retention
  • Ensure consistent achievement of KPIs and solve problems through innovative solutions
  • Guide the Operations Managers to meet individual and team goals

Benefits

  • Opportunities for professional growth and development
  • Supportive company culture emphasizing high performance
  • Flexibility for travel required for the role
  • No application fees or monetary solicitations during hiring process
  • Involvement in a company focused on innovation and safety compliance
Full Job Description
Job Description: Senior Operations Manager

What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best. After all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, we need your full concentration because it's time to imagine what it's like to be a Senior Operations Manager.

Responsibilities:
  • As a Senior Operations Manager, you will manage day-to-day Fleet Safety & Recovery operations business, including performance, billing, and financial statements
  • You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed.
  • You will meet with clients as needed to continue business growth.
  • You will be responsible for interviewing Operations Managers and Team Leads. You will also promote department culture.
  • We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
  • You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).


Requirements:
  • Experience as an Operations Manager, preferably within Fleet Safety & Recovery
  • A BA/BS degree is preferred.
  • Excellent communication skills, both verbal and written.
  • Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Maintain an open line of communication between staff and upper management.
  • Experience managing supervisors, as well as an Advanced Coaching Structure
  • Performance Management Advanced Team Leads, Teammate & OM skills Development Structure
  • Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business)
  • Guide the Operations Managers in meeting all team & individual goals.
  • This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
  • Apply, demonstrate and maintain safety & compliance procedures
  • Autonomous vehicle experience is preferred
  • Flexibility to travel is a requirement.

Competencies:
  • Strategic Leadership
  • Operational Excellence
  • Talent Development
  • Change Management
  • Performance Analytics
  • Client Engagement
  • Cross-functional Collaboration
  • Crisis Management
  • Innovation


How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

About TaskUs

TaskUs is a business process outsourcing company that provides customer support, content moderation, and back-office support to businesses. The company was founded in 2008 by Bryce Maddock and Jaspar Weir and is headquartered in Santa Monica, California. TaskUs has over 20,000 employees and serves clients in industries such as e-commerce, social media, and healthcare. The company has received several awards for its workplace culture and was named one of the best places to work by Glassdoor in 2019.
Learn more about TaskUs
Size
23,000 employees
Market Cap
$1.5 billion
Industry
Business Services
Founded
2008
NASDAQ
TASK
* Ladders Estimates

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