What You'll Be DoingAs a Senior Manager QA, you will join CIBC's Enterprise Data Technology department and be responsible for managing both people and projects/programs of over 1 million dollar across multiple line of businesses. You'll work closely with your team to ensure appropriate delivery of support services and ensure adherence to standards and operating procedures.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed- Quality Strategy & Leadership: Develop and implement QA/QC strategies, standards, and best practices for the payment's hub and wire payments. Lead, mentor, and manage a team of QA leads, analysts, and automation engineers.
- Process Improvement: Identify, propose, and implement process improvements to enhance product quality and team productivity. Stay current with industry trends and emerging technologies in payments and QA.
- Understanding Requirements: Track and analyze the operating environment for specified services, implementing corrective actions as needed. Collaborate with clients and internal partners to define, negotiate, and manage services to agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
Who You Are- You can demonstrate over 10 years of experience as a Senior Manager QA for Payments, leading quality assurance and control functions for wire and commercial payments hubs. Ensure the delivery of robust, secure, and compliant payment processing solutions by overseeing all aspects of test planning, execution, and automation, with strict adherence to regulatory and security standards. By collaborating closely with product, development, and operations teams, the manager drives the implementation of effective testing strategies and automation roadmaps aligned with business objectives. Accountable for managing departmental budgets, staffing, and resource planning, while building team expertise and monitoring performance. Wire payment features, and integrations Ensure comprehensive coverage for functional, integration, regression, and user acceptance testing. Drive the adoption of test automation frameworks for API and UI testing. Continuously improve test coverage, efficiency, and reliability through automation and process optimization. Ensure all testing adheres to regulatory and security requirements. Must have validate payment workflows for compliance with local and international standards (like RTR, Swift ISO 20022, etc.).Monitor, track, and report on defects, issues, and test results. Collaborate with development and product teams to triage and resolve defects.
- You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
- You have a degree/diploma in Computer Science, Business, and/or a related field.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job LocationToronto-81 Bay, 11th Floor
Employment TypeRegular
Weekly Hours37.5
SkillsAnalytical Thinking, Automated Testing, Delivery Methodologies, Group Problem Solving, Information Technology (IT), Leadership, Motivating Teams, Operating Budgets, Playwright (Software), Quality Assurance (QA), Test Automation, Test Management, Test Plans, Test Scripts, User Acceptance
