Role SummaryFanatics Collectibles is building the global infrastructure to support the fastest-growing collectibles business in the world. We are looking for a Manager or Senior Manager of International Supply Chain Strategy to design and stand up end-to-end supply chain capabilities for new international markets-often from zero.
This role will partner closely with Commercial, Drops, Product, Technology, Finance, Legal, and Operations teams to build scalable, compliant product flows that support highly anticipated launches, time-sensitive drops, and premium collector experiences. You will help determine how trading cards, sealed product, and other collectibles move from production to collectors across new geographies-at speed, at scale, and in compliance with complex international customs and import requirements.
This is a highly visible role for someone who thrives in ambiguity, moves quickly, and enjoys building new supply chain models to support hyper growth.
Key ResponsibilitiesZero-to-One Market & Product Flow Design- Design end-to-end international supply chain models to support new Fanatics Collectibles market launches
- Build product flows from the ground up, including inbound logistics, inventory positioning, fulfillment, and returns
- Partner with Commercial and Drops teams to translate product strategies, launch calendars, and growth targets into executable supply chain plans
- Balance speed, cost, service, scalability, and risk to support high-velocity launches and sustained growth
Inbound & Global Product Flows- Define inbound transportation strategies for trading cards and collectibles, including factory-to-market flows, cross-border movement, and regional distribution
- Design inbound flows that navigate complex customs clearance, regulatory requirements, and market-specific import processes
- Develop processes to support launch-based inbound spikes, limited runs, and demand surges tied to drops
- Partner with Finance and Commercial teams to model landed cost, margin impact, and working capital implications
- Develop contingency plans for customs delays, inspections, or regulatory changes that could impact launch timing or inventory availability
International Trade, Customs & Regulatory Strategy- Design cross-border supply chain strategies that comply with country-specific customs, import, and regulatory requirements for collectibles
- Partner with Legal, Tax, Finance, and external advisors to determine optimal import structures, entity usage, and compliance approaches for new markets
- Define customs clearance strategies, documentation requirements, and broker models to support high-speed launches and ongoing operations
- Evaluate duties, taxes, fees, and other trade costs and incorporate them into landed cost, pricing, and margin models
- Anticipate and mitigate customs-related risks (holds, delays, inspections, seizures) that could impact customer experience or business performance
- Build repeatable playbooks for entering new countries while accounting for local regulatory nuances
Order Management & Systems Enablement- Partner with Technology teams to define order management system (OMS) requirements that support collectibles-specific needs, including drops, allocations, customer promise logic, and fraud controls
- Ensure inventory visibility, order routing, and fulfillment logic align with market-specific constraints and customer expectations
- Identify system or process gaps that could limit international growth and drive solutions through tooling, configuration, or new capabilities
Fulfillment & Partner Ecosystem Strategy- Identify, evaluate, and onboard international fulfillment and logistics partners capable of handling high-value collectibles
- Design fulfillment models that support launch-day volume spikes, rapid order turnaround, and premium packaging requirements
- Lead RFPs, partner selection, and business case development for new markets and capacity expansions
- Define SLAs, performance metrics, and escalation models to protect customer experience during peak demand
- Evaluate partners based on their ability to support local customs, regulatory, and compliance requirements
Returns, Exceptions & Collector Experience- Design returns, replacements, and exception-handling processes appropriate for collectibles, including damaged product, lost shipments, missing hits, and fraud scenarios
- Partner with Customer Service and Commercial teams to ensure supply chain decisions protect collector trust and brand reputation
- Develop market-specific solutions for customer issues, regulatory requirements, and edge cases
Cross-Functional Leadership & Growth Enablement- Serve as the supply chain strategy lead for international expansion within Fanatics Collectibles
- Act as a connective tissue between Commercial, Product, Technology, Finance, Legal, and Global Operations teams
- Lead pilots, launch readiness activities, and post-launch retrospectives
- Identify opportunities to standardize, scale, and industrialize solutions as markets mature
QualificationsRequired- 6-10+ years of experience in supply chain strategy, operations, logistics, or management consulting (level dependent)
- Experience building or scaling supply chains in high-growth, launch-driven environments
- Strong understanding of inbound logistics, fulfillment operations, order management, and reverse logistics
- Proven ability to work cross-functionally and influence senior stakeholders without direct authority
- Strong analytical and financial modeling skills, including cost-to-serve and scenario modeling
- Comfortable operating in fast-paced, ambiguous environments with incomplete data
Preferred- Experience supporting international expansion and cross-border supply chains
- Exposure to customs, import/export compliance, or trade advisory work (hands-on expertise not required)
- Experience working with international 3PLs, freight forwarders, and customs brokers
- Experience in collectibles, e-commerce, DTC, marketplaces, or premium consumer goods
- Familiarity with HS classification, valuation considerations, and country-specific import processes
- MBA or advanced degree a plus
