Exelon Corporation

Sr Manager HR Technology - ServiceNow

Exelon Corporation • $145K — $200K *
Chicago, IL 60629In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or analytical discipline; Computer Science or related field is a plus.
  • 10+ years of relevant experience in HR technology or related fields.
  • 3-5 years of management experience across multiple teams or business functions.
  • Strong project management and process analysis skills.
  • Proven business acumen with influencing and facilitation capabilities.

Responsibilities

  • Lead the ServiceNow HR Service Delivery platform and ensure functional ownership.
  • Develop and execute the HR Technology - ServiceNow roadmap to enhance employee experience.
  • Redesign and automate key HR processes, improving service delivery efficiency.
  • Manage a team of HR technology professionals, prioritizing tasks and fostering Agile practices.
  • Oversee relationships with ServiceNow and other implementation partners for smooth progress.

Benefits

  • 401(k) match and annual company contribution
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Generous paid time off, including various parental leaves
  • Employee Assistance Program for mental health support
  • Wellbeing initiatives, like tuition reimbursement and fitness reimbursement
Full Job Description
Primary Purpose

This position is part of the HR Employee Experience and Analytics team and is responsible for leading the HR Technology - ServiceNow team. The job will provide functional oversight within the HR Technologies domain working with a variety of HR systems, including ServiceNow. Manage the priority of requests and leads requirements definition, analysis, design and testing for various HR Technology solutions. The scope includes staffing, employee development, performance management and contributing to the strategic direction for the area. Delivers ad-hoc data requests and reports for HR system. Act as a business liaison between HR and IT

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This position must sit out of our Chicago- IL office.

Primary Duties

  • Serve as the functional and technical owner of the ServiceNow HR Service Delivery platform. Partner with HR Centers of Excellence, Employee Relations, Talent Acquisition, Learning, Payroll, Benefits, and IT. Translate business requirements into technology solutions.
  • Develop and execute the HR Technology - ServiceNow roadmap aligned with HR and business objectives. Identify opportunities to improve employee experience through automation, Artificial Intelligence (AI) and self-service and drive digital adoption.
  • Lead the redesign and automation of HR processes such as Employee onboarding, Offboarding, Leave management, etc. Implement workflows that reduce manual effort and improve service delivery
  • Lead HR Technology analysts, administrators, developers, and consultants. Establish priorities, manage workloads, and develop team capabilities. Foster Agile and product-oriented delivery practices.
  • Manage relationships with ServiceNow and implementation partners. Oversee budget, contracts and delivery timelines. Ensure successful implementations and upgrades.

Job Scope

  • Stakeholder Engagement: Build strong relationships with HR Business partners, understand their HR technology needs, and provide strategic guidance to align technology solutions with their business objectives.
  • Project Leadership: Lead cross-functional and SI teams in the planning, implementation, and management of HR technology projects (mergers and acquisitions, HR transformation etc.), ensuring they are delivered on time and within budget.
  • People Manager: Supervise a team of 5 - 10 support analysts and contractors; providing clear and supportive direction, develop team member skillsets and manage staff performance.
  • HR Technology Expertise and thought leadership: Stay updated on the latest HR technology trends and developments and apply this knowledge to provide informed recommendations to clients.
  • Solution Design: Collaborate with clients to design and configure HR technology solutions that meet their specific requirements, including software selection, system integration, and customization.
  • Product Roadmaps: Defines application roadmaps as a domain SME, align solutions to business objectives.
  • Data Analytics: Define strategies for HR data analytics for improving HR processes and decision-making.
  • Quality Assurance: Provide oversight on quality assurance efforts to ensure the accuracy and functionality of HR technology solutions.
  • Change Management: Ensure change management is effectively implemented to facilitate the adoption of new HR technology systems within client organizations.

Minimum Qualifications

  • Bachelor degree in a business or an analytical discipline (Computer Science, Computer Engineering or related field is a plus) and minimum 10 years of related experience.
  • At least 3-5 years experience in managing multiple teams or business functions. Management in an operations area is a plus.
  • Demonstrated project management, process analysis, operations management skills.
  • Demonstrated business acumen, influencing and facilitation skills.

Preferred Qualifications

  • Experience with ServiceNow's HRSD Module
  • Experience in a functional role supporting Human Resources/ Payroll, or IT experience with a focus on HR, Workforce Management, Payroll or Talent Acquisition Technology (CRM, ATS, Onboarding, Career Sites)
  • Ability to lead a team of HR Solutions Analysts and/or Architects to maintain and continually improve HR technology
  • Strong understanding of HR technologies best practices and trends in domains of talent management, payroll, time and labor, performance management, etc.
  • Experience in one or more of the following: Oracle HCM or Payroll, Infor WFM, Service Now HR platform, iCIMS.
  • Strong project management skills and experience leading cross-functional teams.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Experience with RFPs, Product Implementations, solution and implement large custom solutions
  • Strong creative, analytical and problem skills and demonstrated skills within the HR functional area.
  • Strong communications skills with the ability to communicate to Technical and Non-Technical audiences and the ability to develop strong working relationships.
  • Ability to work independently and take leadership role in working with various stakeholders to identify and translate business requirements into functional specifications through hands-on analysis.

Benefits

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $145,600.00/Yr. - $200,200.00/Yr. plus an additional $25K in Long Term Incentive Plan annually.
  • Annual Bonus for eligible positions: 25%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

About Exelon Corporation

Exelon Corporation is an American energy producer, trader, and distributor. The company provides services for energy generation businesses in the United States. The company owns, contracts, and invests in electric generating facilities such as nuclear, fossil, and hydroelectric generation facilities, as well as wind and solar facilities. It is also involved in the wholesale and retail customer supply of electric and natural gas products and services including renewable energy products, risk management services, natural gas exploration, and production activities. In addition, the company is engaged in the purchase and regulated retail sale of electricity and the provision of distribution and transmission services in northern Illinois, southeastern Pennsylvania, and central Maryland. It is also involved in the purchase and regulated retail sale of natural gases and the provision of distribution services in the Pennsylvania counties surrounding the City of Philadelphia, as well as in central Maryland including the City of Baltimore. Exelon Corporation operates through nine segments: Mid-Atlantic, Midwest, New England, New York, ERCOT, other regions, ComEd, PECO, and BGE. It sells electricity, natural gases, and other related products and solutions to various customers including distribution utilities, municipalities, and cooperatives, as well as to commercial, industrial, governmental, and residential customers. Founded in 1887, Exelon Corporation is headquartered in Chicago, Illinois.

Exelon Corporation Careers

Join the dynamic team at Exelon Corporation, a leader in the energy industry, where innovation, leadership, and professional growth are at the forefront of our operations. As one of the largest electric utility companies in the United States, Exelon offers unparalleled job opportunities and a commitment to diversity and sustainability that sets us apart.

Work You’ll Do

At Exelon, we empower our employees to excel in their careers by fostering an environment of continuous innovation and growth. Our diverse team of professionals is dedicated to shaping the future of energy with cutting-edge technologies and sustainable practices.

Explore Career Paths

Whether you're a seasoned professional or a recent graduate, Exelon has a variety of career paths to suit your skills and ambitions. From engineering to customer service, each position offers the chance to make a significant impact.

Internship Programs

Kickstart your career with an Exelon internship. Our programs provide invaluable industry experience and a chance to network with leaders in the field. Interns at Exelon are crucial team members, working on projects that advance both their careers and our company’s goals.

Professional Development

Invest in your future with Exelon’s robust professional development programs. We offer leadership training, skills enhancement workshops, and continuous learning opportunities that promote career advancement and personal growth.

Benefits and Culture

Exelon is committed to providing a supportive work environment with benefits that enhance the lives of our employees and their families. Our culture is built on respect, integrity, and inclusion, where every team member’s contribution is valued.

Join Our Team

Discover the opportunities that await at Exelon Corporation. We are actively hiring and looking for talented individuals who are passionate about building a sustainable future.

Search Exelon Jobs

Find open positions that match your skills and interests. We seek curious, innovative, and solution-driven team players.

Prepare for Your Interview

Stand out in your interview with Exelon by tailoring your resume to highlight relevant experience and skills. Our hiring process is designed to identify and attract professionals who are ready to lead and inspire.

Stay Connected

Keep up to date with the latest at Exelon Corporation by following our careers blog. Gain insider perspectives and industry-leading insights that you can apply to your professional life.

Networking and Career Growth

At Exelon, your career development is enhanced by our commitment to networking and mentorship. Connect with colleagues and leaders who can help guide your career path and open doors to new opportunities.

Diversity and Inclusion

We pride ourselves on fostering an inclusive workplace where diverse perspectives are celebrated. Exelon’s commitment to diversity training ensures that all employees have the opportunity to thrive. Join Exelon Corporation today and be part of a team that is dedicated to innovation, leadership, and the future of energy. Explore job opportunities and embark on a rewarding career path that offers growth, stability, and a chance to make a difference.
Learn more about Exelon Corporation
Size
31,518 employees
Market Cap
$42.3 billion
Industry
Energy & Utilities
Net Income
$1.9 billion
Founded
2000
5 Year Trend
+3%
Revenue
$33 billion
NASDAQ
EXC
* Ladders Estimates

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