Salesforce

Sr. Manager/Director, Strategy, Operations & Program Management, Maestro

Salesforce • $123K — $298K *
San Francisco, CA 94112In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in strategy and operations or related fields, ideally within high growth software businesses.
  • Advanced modeling skills using SQL, CRM Analytics, or similar tools for independent analysis.
  • Proven track record in running global programs with multiple stakeholders under deadlines.
  • Experience in scaling successful initiatives to standard practices while identifying potential pitfalls in global processes.
  • Strong writing skills, with the ability to produce concise documents for executive readership.
  • Attention to sourcing discipline with every published number attributed to credible sources and confidence levels.
  • Versatile skillset to handle tasks ranging from capacity modeling to field readiness planning effectively.

Responsibilities

  • Own the analytics for pipeline, adoption, delivery, and customer outcomes with rigor.
  • Provide actionable market analysis and recommendations beyond raw data for informed decision-making.
  • Manage day-to-day programs that facilitate team movement and ensure clear communication on roadblocks.
  • Transform successful initiatives into repeatable practices with actionable plans and training paths.
  • Scale successful initiatives consistently across regions and teams, maintaining high standards.
  • Produce clear communications like V2MOMs and decision memos tailored for executive audiences.
  • Identify unaddressed problems, define them, and propose structured plans to tackle them.

Benefits

  • Supportive resources for achieving work-life balance and personal excellence.
  • AI tools to enhance productivity and impact across roles.
  • Opportunities for continuous learning and professional growth.
  • Collaborative environment focused on impactful experiences for customers.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built and run. We move quickly and we decide with evidence, which means someone has to own the analytics, run the programs, and turn what works once into something that works everywhere.

That is this role. You own the analysis and the day to day programs for the team. When something proves out in one region or one account team, you are the person who makes it repeatable and then scales it across our global business.

  • Responsibilities
  • Own the analytics. One set of numbers for pipeline, adoption, delivery, and customer outcomes. Every figure sourced, with a clear line between measured results and estimates.
  • Bring the answer. Market sizing, capacity models, pricing tests, build versus buy. Come with a recommendation, not just a spreadsheet.
  • Run the day to day programs. Own the programs that keep the team moving: reviews, launches, field readiness, and the workstreams that cross teams. You are the person who knows what is actually blocked.
  • Make it repeatable. Take a concept that worked once and turn it into a play with an owner, a checklist, a measure, and a training path.
  • Then make it scale. Roll that play across regions and teams, and hold it to the same standard everywhere.
  • Write. V2MOMs, decision memos, and executive updates in language anyone in the room can follow on first read.
  • Be a force multiplier. Take the problem nobody owns yet, scope it, and bring back the plan.


Required Experiences & Skills
  • Experience. 8+ years across strategy and operations, business operations, program management, management consulting, or corporate strategy, with time inside a high growth software business.
  • Analytics. Advanced modeling, and you get your own answers from SQL, CRM Analytics, or equivalent. You do not wait on a reporting queue.
  • Program management. You have run global programs across multiple regions and functions, on a deadline, with real stakeholders.
  • Scaling instinct. You have turned a successful one off into standard practice, and you know what breaks when something goes global.
  • Writing. You write clearly and briefly for executives. You know the difference between a summary and a decision memo.
  • Sourcing discipline. Every number you publish has a source and a confidence level attached.
  • Range. You can move between a capacity model in the morning and a field readiness plan in the afternoon without losing quality on either.
  • Preferred. Salesforce platform or ecosystem experience. Experience operating a consumption based business. Experience supporting an acquisition integration.
  • Education. Bachelor's degree or equivalent relevant experience required.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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