DescriptionSR MANAGER, ACCOUNTS RECEIVABLE
MOUNTAIN VIEW, CA
We are seeking an experienced Sr Manager, Accounts Receivable to lead our end-to-end revenue operational processes - from sales order processing and invoicing to collections and payment application. Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable.
WHAT YOU'LL DO:
- Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite - reviewing for completeness and accuracy
- Lead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accounts
- Anticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalate
- Analyze operational errors and translate lessons learned into process optimization and system automation initiatives
- Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams
- Support recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations
- Collections Forecasting & Cash Management
- Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0-30, 31-60, 61-90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections
- Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time
- Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows
- Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller
- Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements
- Design and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast models
- Leverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting
- Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions
- Cross-functional Leadership & Communication
- Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teams
- Engage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experience
- People & Process Development
- Manage, coach and develop staff in navigating day-to-day operational challenges, policy interpretation, and sound decision-making
- Champion a scalable, standardized, solution-oriented mindset across the team - never losing sight of the long-term vision while managing daily operational demands
- Proactively identify staffing needs and build a team capable of supporting the company's rapid growth
YOUR QUALIFICATIONS:
- 6-8 years of management experience in billing, accounts receivable, or a related revenue operations function
- Deep expertise in billing and payments processes, policies, and end-to-end Order-to-Cash cycles
- Proven history of acquisition integrations and migrating customers into existing billing platforms
- Bachelor's degree in Finance, Accounting, or a related field
- Keen attention to detail with a track record of accuracy under operational pressure
- Strong cross-functional communicator - engineers, finance leaders, and customers all want to work with you again
- Thrives in the hustle of day-to-day operations without losing sight of the long-term vision
- Forward-thinking on Order-to-Cash interdependencies
- Cross-functional leader who builds trust - people want to work with you again
- Customer-first communication style and proactive problem-solving approach
- Work closely with Sales & Deal Desk, Business Operations, Customer Success, Revenue, Legal, Internal Applications and Biz Ops.
Preferred / Bonus
- Communication: Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearly
- Background in fast-growing SaaS or enterprise software organizations
- Experience with recurring and usage-based billing models
- Adaptability: Being able to establish appropriate priorities and switch gears in a high-paced environment and adopting new ideas
- Preferred experience with NetSuite, Salesforce (SFDC), Stripe; Bonus: API integrations, Enterprise SaaS platforms, Billing automation tools
COMPENSATION:
- Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $160k - $175k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:
- Competitive salaries and comprehensive benefits
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) with company match
- Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
- Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
- Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
- HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
- One Medical virtual care, providing you with healthcare access across the country
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