Job SummaryThe Sr. IT Program Manager will design, implement, and manage IT programs that support organizational goals, promoting best practices and acting as a change agent. This role involves leading initiatives for project delivery and process optimization, serving as the primary contact for project escalation, and developing communication strategies to align stakeholders. The manager will measure and analyze program processes for improvement, mentor team members, ensure integration with strategic initiatives, and collaborate with peer teams to incorporate best practices into Managed Services programs.
Role Description- Design, implement, and manage IT programs to support organizational goals across departments.
- Promote the adoption of best practices and act as a change agent within the organization.
- Lead initiatives related to IT project delivery, resource management, and process optimization.
- Serve as the primary contact for project escalation, resolving complex project delivery issues.
- Develop communication strategies to align stakeholders with program objectives and practices.
- Measure and analyze program processes to identify and implement improvement solutions.
- Mentor program team members, fostering continuous improvement and professional development.
- Ensure integration with strategic initiatives like digital transformation and cybersecurity.
- Implement and maintain a program improvement plan with performance metrics.
- Collaborate with peer teams to incorporate best practices into Managed Services programs.
Behaviors and Competencies- Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
- Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.
- Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
- Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
- Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
- Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
- Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
- Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
- Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Skill Level Requirements- Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert
- Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects.v - Expert
- The ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity. - Expert
- Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Expert
Other Requirements- Completed Bachelor's Degree or relevant work experience required
- 7+ years of experience in Information Technology
- 7+ years of experience in a project or program manager role
- Ability to travel to SHI, Partner, and Customer Events
- Ability to travel 10%
The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
