Essential Job Functions - Lead end-to-end implementation delivery from contract award through go-live, Hypercare, and transition to steady-state operations.
- Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
- Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
- Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
- Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
- Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
- Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
- Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
- Lead post-implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
- Maintain awareness of evolving tools, systems, and industry practices impacting implementation
- Perform other related duties as required.
Other Skills & Abilities - Strong knowledge of transportation, logistics, or supply chain operations and operating models.
- Proven ability to manage complex, multi-stakeholder projects with competing priorities.
- Strong analytical and problem-solving skills with the ability to assess risk and recommend practical solutions.
- Excellent organizational, planning, and time management skills with a high degree of accuracy and attention to detail.
- Demonstrated ability to influence outcomes across matrixed teams without direct authority.
- Customer-focused mindset with strong stakeholder management and communication skills.
- Ability to operate effectively under pressure and adapt to changing priorities.
- Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
- Strong written and verbal communication skills, including executive-level communication.
- Ability to work effectively with diverse, cross-functional, and multicultural teams.
Education & Experience - High School Diploma or GED required.
- Bachelor's degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
- Minimum 5 years of relevant Ground Transportation experience in operations, implementation, project management, or related disciplines.
- Demonstrated experience managing complex projects or client implementations.
- Prior leadership or cross-functional coordination experience preferred.
- Experience working with Domestic Ground Transportation Industries.
Physical Requirements - Job requires the ability to use vision, adjust focus and work on a standard computer screen.
- Job may require extended sitting or standing, use of standard office equipment.
- Job will require presence at the assigned work location.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
