The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.
If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!
Physical Requirements
Open to traveling up to 25%.
BASIC QUALIFICATIONS
- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
- Experience working with enterprise software companies
- Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field
- 5+ years of technical team management experience
PREFERRED QUALIFICATIONS
- Experience driving projects to improve support-related processes and technical support
- Experience in systems administration, network engineering, or software development engineering
- Experience in technical account management, business relationship management, or consulting
- Experience with AWS services or other cloud offerings
- Experience driving improvement programs in the operations, engineering and support fields
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually
USA, MA, Boston - 169,000.00 - 228,600.00 USD annually
USA, NY, New York - 185,800.00 - 251,400.00 USD annually
USA, PA, Pittsburgh - 169,000.00 - 228,600.00 USD annually
USA, TX, Austin - 169,000.00 - 228,600.00 USD annually
USA, TX, Dallas - 169,000.00 - 228,600.00 USD annually
USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually
USA, WA, Seattle - 169,000.00 - 228,600.00 USD annually