Qualifications

• Bachelor's Degree preferred and/or 5+ years' experience in Employee Relations or related role.
• Experience in the Mortgage industry preferred.
• PHR/SPHR certification preferred.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Exceptional verbal, written, and interpersonal communication skills.
• Solid problem-solving skills with a solution-focused approach.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Conduct thorough investigations into employee complaints and policy violations, ensuring adherence to standards.
• Provide coaching to leaders and employees to resolve conflicts and respond to inquiries.
• Prepare comprehensive investigative reports with findings and recommendations for disciplinary actions.
• Use Workday to update status on employee inquiries and cases promptly.
• Assess team and managerial development needs, recommending and implementing solutions.
• Support managers in developing and implementing performance improvement plans (PIPs).
• Consult with HRBPs and HR COEs to provide guidance on employee relations and compliance issues.

Benefits

• Inclusive and diverse workplace culture.
• Extensive internal growth and professional development opportunities, including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Unique wellness program supporting mental and physical health.
• Generous paid time off policy for exempt and non-exempt employees.